ConnectWise Integration

The Power of Centralized Client Intelligence

We are proud to announce complete integration of all ExchangeDefender services to the ConnectWise business management platform. Everything from support to billing, invoicing to remote control and more is now in full sync between our services business and your ConnectWise portal.

The single most important piece of the MSP-Vendor relationship is who controls the actual data. With ExchangeDefender, all the intelligence and configurations you collect while working with us is syncronized to your ConnectWise portal, giving you full control over all of your clients historical support, billing and configuration data.

Furthermore, the value that comes out of an ongoing relationship between ExchangeDefender and ConnectWise can materially impact your business beyond just simple statistics and mailbox counts. We are proud to have one of our engineers will actually complete, test and support your integration for as long as you keep it. Additionally, you will be offered our extensive documentation and podcast series to help you make the most of your investment in both ExchangeDefender services and your ConnectWise portal.

Sincerely,
Vlad Mazek, MCSE
CEO, ExchangeDefender


Key Features

ConnectWise integration is an ongoing committment for ExchangeDefender. Here are a few of the features we have spent months developing with partners around the world.

Executive Report Statistics

How do you clearly show your clients the value of your services? With ExchangeDefender and Offsite Backups you can present the vital statistics of the service as a part of your ConnectWise Executive Report.

Support Request Sync

You shouldn't be stuck supporting our software. When a new support request is originated by your client in your ConnectWise portal you can quickly assign it to the OWN queue and watch as our staff resolves the issue for your client, on your behalf. No more double ticket entry!

Correct Billing, Always

Are you spending time each month manually reconciling mailbox counts? ConnectWise integration allows you to automatically sync all the usage and mailbox allocations between ExchangeDefender and ConnectWise, saving you valuable time and keeping your billing records perfect.