Everyone wants the cloud. Going from the existing infrastructure, legacy applications and massive amounts of data can be a challenge but when you add all the people and their mobile devices to the mix the project can turn into a real nightmare. This is a problem that ExchangeDefender Migration Services addresses through a professional service delivering a peace of mind with a predictable cost and all the work executed, managed and supported by our friendly team around the clock, around the world.
ExchangeDefender EMS Consists of:
Pre-Migration Consulting and Project Assessment
Key to a successful migration is meeting and exceeding client expectations. We often find it that clients typically have a functional communications and collaboration platform that simply overlooks problems under the surface. Our assessment is designed to expose potential problems, that when left unaddressed, can cause significant performance and functionality issues after the migration. Furthermore, by going through the existing infrastructure and expectations we can often determine better ways of going about work since many clients are using older versions of Exchange, SharePoint and Lync and are not leveraging the platform to it's fullest potential.
Configuration Check and Third Party Service Adjustments
In our experience, migration process is more about successful preparation and discovery than the actual technical process of moving mail and documents. Since most organizations already have one or more messaging solutions and third party tools that run on top, multiple vendors and service providers need to be contacted to verify that everything will work after the migration to the new platform is complete. Nobody likes surprises with bad news so it's critical to identify issues and fix problems up front.
Full Backups of Clients Existing Data (Optional)
Better safe than sorry - in migration context it's better to have a full snapshot of everything before anything changes than to lose potentially valuable items. ExchangeDefender Migration Services has a very thorough listing of all the items that are moved in the process but we can optionally also save the existing data for future reference in case the client has overlooked something.
Scheduling and Coordination of the Migration Project
Migration should not interrupt business operations but sometimes it is unavoidable. Even though ExchangeDefender works around the clock to make your migration successful, some clients may not. Even in the smallest companies the executives may be on the road with important devices and working through the weekend at the conference. Non-technical employees may ignore the instructions to leave their workstations on and end up shutting them down. Power outages, hard drive failures, system reboots and even the weather can happen. Stuff happens. The biggest reason to trust ExchangeDefender Migration is that we've been through so many of them that we have the experience to deal with the unpredictable obstacles and take the time to properly schedule, coordinate and manage the project from start to finish.
Execution of the Migration Service (Mail & Data Move)
The most technical and most time consuming part of the migration is the process of migrating mail and documents from where they are currently located to our network. Depending on the amount of data and the number of endpoints this process can take days to complete (don't worry, you will have full access to everything while this is going on in the background). Communication is the most critical part of this step as it involves constant progress updates and notification of any adjustments that are being made. With efficient planning, this is one of the smoothest steps of the process.
Post-Migration Cleanup, DNS Configuration and Service Checks
After the heavy data lifting is done, ExchangeDefender Migration Service performs end-to-end checks across the clients platform, computers, mobile devices and tests the new solution to make sure everything is working as planned. Our goal is to make sure our clients return to a familiar environment and start taking advantages of the new features immediately. The overall experience of the migration is a sense of continuity of business and we do everything we can to test and expose potential problems and fix them before clients experience any issues.
Delivery of Migration Collateral and Documentation
Once the migration is complete and everyone is on the new platform the new features typically leave clients wondering how to take full advantage of all the new stuff while working efficiently with the processes and ways they are accustomed to. Some people don't like change, some devices will not be replaced and sometimes things aren't in the budget. To help with the transition we provide migration collateral that gets our clients started with the new tools along full configuration description and support. This way when new vendors or personnel is involved in building a solution on top of our platform everything is detailed and outlined to minimize research and planning time.
Full Migration Support for Non-Critical Services
After the migration is complete and all the essential and critical services are online we work with our clients to address peripherals and other devices that may not have been under the original scope of the migration. This typically involves mobile devices or BYOD (personal devices owned by clients employees but not under direct control of the client), printers, service appliances and anything that involves our platform. We also work to address any issues that come up as a result of the migration along with continuous testing of the new solution to make sure everything is performing as it should.
Ongoing Platform Support 24/7/365
ExchangeDefender Migration Service is just the start of the cloud experience. ExchangeDefender solution covers mail, documents, encryption, compliance archiving and retention management, global service redundancy and business continuity with a constantly evolving portfolio of solutions. We stand behind those solutions and we help our clients take full advantage of the platform have invested in so the migration is by no means the end of the process.
Ready to go? ExchangeDefender Migration Services are available through our global network of IT Solution Providers. These organizations can help you determine if ExchangeDefender is right for you, help you with the network maintenance and management, licensing and hardware deployments and are always local. If you do not currently have an IT Solution Provider that you're working with please contact us and we'll be happy to recommend someone that you can count on.