Why XD?
SOLUTIONS
- Product
  - Hosted Exchange
    Secure full-service email hosting.
  - ExchangeDefender PRO
    Multi-layered email security suite protects against SPAM, viruses, malware, phishing attacks and more.
  - Compliance Archive
    Assures full archiving of all inbound, outbound, and internal email for regulatory compliance.
  - Live Archive
    Enables organizations access to email during unexpected service outages.
- - Corporate Encryption
    Send and receive encrypted messages by email, url, or sms.
  - Cloud Application Security
    Protects cloud applications against account takeovers, data loss and theft.
  - Web File Server
    Unlimited document sharing and secure file storage.
  - Password Vault
    Securely store, manage and share passwords with a centralized management system.
- Solutions
Partners
DOCUMENTATION
CONTACT
- Request a Quote
NOC
LOGIN

Why XD?
SOLUTIONS
- Product
  - Hosted Exchange
    Secure full-service email hosting.
  - ExchangeDefender PRO
    Multi-layered email security suite protects against SPAM, viruses, malware, phishing attacks and more.
  - Compliance Archive
    Assures full archiving of all inbound, outbound, and internal email for regulatory compliance.
  - Live Archive
    Enables organizations access to email during unexpected service outages.
- - Corporate Encryption
    Send and receive encrypted messages by email, url, or sms.
  - Cloud Application Security
    Protects cloud applications against account takeovers, data loss and theft.
  - Web File Server
    Unlimited document sharing and secure file storage.
  - Password Vault
    Securely store, manage and share passwords with a centralized management system.
- Solutions
Partners
DOCUMENTATION
CONTACT
- Request a Quote
NOC
LOGIN

Technical Support

Technical expertise for ExchangeDefender at your fingertips.

Support Portal

All ExchangeDefender services come equipped with access to our support portal. Inside the portal, you'll find our updated knowledgebase, NOC (service health), and ticket management. We want to make sure that you have 24/7 access to the technical information you are searching for, view library.

Login to support portal >

Our Service level options

We understand that all businesses are different, which is why we offer our clients multiple service offerings to meet your specific support needs. Our Gold members receive self-service, ticket management, and phone support for critical issues. Further, our Platinum members receive concierge 24/7 support with proactive monitoring, and account oversight. Take a look at our Support Offerings At A Glance below for more details.

Support Offerings At A Glance

Features	Self Service	Gold	Platinum
Support Portal: Knowledgebase, ticket reporting and management
Phone Support: Live access to a Technical Support Engineer
Critical issue (during business hours only)
Critical issue (24x7x365)
Non-Critical issue (during business hours only)
Non-Critical issue (24x7x365)
Email Access: Direct access to Engineers
Technical Account Manager: account and support oversight, security expertise, and proactive monitoring
Support Methods
Automated Reprovision Service (delete and recreate)
Remote Testing (We will test it on our side, verify if it works)
Remote Diagnosis (We will test and give a recommendation or fix)
Deployment Assistance
Deployment Documentation
DNS Assistance
Remote Engineer Assistance
Scheduled Deployment
Monitoring
DNS Record Monitor (MX, SPK, DKIM, DMARC)
DMARC Reports
Identity Spoof Reports
Recipient notifications on blocked trusted senders
Service Advisor
Deployment Planning and Design

Looking for end user support?

Visit our documentation to explore detailed how-to's and best practices.

Learn More

Technical Support

Support Portal

Our Service level options

Support Offerings At A Glance

Features

Self Service

Gold

Platinum

Looking for end user support?

PRODUCTS

SOLUTIONS

PARTNERS

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