Technical Support
Technical expertise for ExchangeDefender at your fingertips.


Support Offerings At A Glance
Features |
Self Service |
Gold |
Platinum |
Support Portal: Knowledgebase, ticket reporting and management |
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Phone Support: Live access to a Technical Support Engineer |
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Critical issue |
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Critical issue (24x7x365) |
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Non-Critical issue |
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Non-Critical issue (24x7x365) |
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Email Access: Direct access to Engineers |
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Technical Account Manager: account and support oversight, security expertise, and proactive monitoring |
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Support Methods |
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Automated Reprovision Service (delete and recreate) |
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Remote Testing (We will test it on our side, verify if it works) |
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Remote Diagnosis (We will test and give a recommendation or fix) |
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Deployment Assistance |
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Deployment Documentation |
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DNS Assistance |
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Remote Engineer Assistance |
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Scheduled Deployment |
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Monitoring |
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DNS Record Monitor (MX, SPK, DKIM, DMARC) |
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DMARC Reports |
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Identity Spoof Reports |
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Recipient notifications on blocked trusted senders |
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Service Advisor |
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Deployment Planning and Design |
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Looking for end user support?
Visit our documentation to explore detailed how-to's and best practices.