The new ITSP must first apply and be accepted in the ExchangeDefender Partner Program by going to https://www.exchangedefender.com/partners. The transfer request will then be sent to the current ITSP for approval, and if approved within five (5) business days ExchangeDefender will process change of account control. If the request is denied or not approved within five (5) days, the client ownership of data must be verified by providing:
Statement indicating intent to transfer all account, data, and settings provided on a company letterhead
The letterhead must match the name, logo and appearance of the company
Copy of the government ID card of the person signing the transfer request
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