Compliance Archiving FAQ

Our compliance product has been growing quickly of late and as the volume grows you start seeing common questions come up in mass.

I’ll take this opportunity to address the most common ones that we’ve seen come up.

I. When setting up and on premise (meaning not hosted with us) Exchange server for compliance. When you’re setting up the Journal mailbox, you have to be very careful in Active Directory. Please make sure to set the account to:

       a. Not allow the password changes

       b. Password never expires

Remember if we can’t access the journal mailbox, we can’t archive your data. But don’t worry if you did this, the journal information will be intact so you wont be out of compliance but obviously you will just fall behind, but it will catch up.

II. How do I access my archive https://compliancearchive.exchangedefender.com is not showing my customers?!

After the .com append ?spid=YOURSPID

We hope these tips make the experience a little smooth, remember share this stuff with your techs!

Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737