Rescaling & Redesigning Services

Sucks! <end of blog>

I touched very lightly on the fact that we are making a lot of backend changes in the coming weeks and months. Things are moving in an excellent direction. But every time we step back and look at what we have and find glaring holes here and there. Holes that don’t cause problems but if they are not changed one day they may. These things pile up. Think of it as important Windows Updates piling up at the same as you “fixing” your registry, but in a much a grander scale.

So this makes you reassess everything in front of you. And it gives you the a moment of clarity. Before you become an engineer, you should really put in some time as a janitor. The root cause? We love our customers and as long as what they’re asking for doesn’t break our entire platform, we will try to squeeze in their requests. So what’s left? A trail of crumbs that somehow turned into a feature, but now these features should probably get a good face lift for the sake managing the entire platform with ease. Otherwise you get stuck with the old “I know this code in here …. SOMEWHERE.. “.

We will continue to push hard to ensure that we’re ready to deliver quality services to your current clients and scalable enough to service your future clients.

Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737