Exchange Upgrades Complete
So far 2020 has been surprising on every level, and our legacy Exchange infrastructure was not going to be missing in action: As of May 31st, at 10 PM EST we have decommissioned our legacy Exchange and have moved everyone to the new Office365 SKU (Exchange2016/2019) to provide the best email experience Microsoft has to offer.
We do not anticipate any major issues. Months of engineering/testing/backups went into making this move as smooth as possible, and we really hope you like it.
If there is an issue, we can help:
We have increased staffing levels around the clock from May 31 – June 6th to help our clients and partners with any issues that may come up. If you run into any issues whatsoever, please keep in mind that there are two ways to get your mail even if Outlook is having issues:
Outlook Web App / Outlook Web Access
ExchangeDefender LiveArchive
https://nge.exchangedefender.com
Both of these systems will allow you to continue sending/receiving email while we we help figure out what isn’t working right. Here are the best ways to get in touch with us:
ExchangeDefender Support Portal
If you do not have an account in our support portal, please submit your issue here:
https://www.exchangedefender.com/help
If neither works, call us*:
USA (877) 546-0316
World: +1 (407) 465-6800
Support portal is the best way to get things done, but if you call or go through the 3rd party help site, we will get your issue into our portal and will work on the issue until everything is sorted out. We thank you in advance for your patience and we look forward to having you on the newer, more reliable, email experience.
Sincerely, Vlad Mazek
CEO
ExchangeDefender