What’s the difference between LiveArchive and Inbox?
Recently we blogged about ExchangeDefender Project: Inbox and we got a good amount of interest in the beta and just as many questions. We wanted to address the biggest one: What’s the difference between LiveArchive and this Inbox.
The biggest difference is that Inbox is intended to be used as a primary user mailbox, while LiveArchive is meant as a failover for a user whose mailbox is elsewhere (Exchange, M365, Gmail, etc)
Vlad Mazek, CEO of ExchangeDefender
LiveArchive is a great service to rely on when something goes wrong – Inbox on the other hand is meant to be used all the time. LiveArchive is solely a web mail service – Inbox enables you to connect Outlook or mobile devices to it. LiveArchive is a separate web service to which users usually forget credentials or only login when things go down – Inbox is integrated in the admin app and is accessible one click away from the SPAM Quarantines that our users access daily.
They are both great solutions to different IT challenges: LiveArchive for when things go wrong, Inbox for everyday email use. Inbox has one other massive advantage to it that we’ll announce later this fall.
We expect to offer both with ExchangeDefender Pro to reduce support traffic (clients mail tracking requests caused by mail server issues: “It’s in the Inbox”) and because everything in IT can fail and it’s always prudent to have a failover/backup with LiveArchive.
Introducing ExchangeDefender Inbox
Cybersecurity tops the list of IT concerns and spending, with email still being the most popular service with users and hackers alike: over 90% of compromises start with an email. If that sounds familiar you’ve undoubtedly had to deal with new email authorization standards, user training, troubleshooting mail flow, trying to figure out why email to or from certain people is bouncing, reconciling it all with new IT trends, cyber-insurance requirements, marketing. In a nutshell, email security is still a challenge and users just want something that works.
We’ve reimagined what the email security should look like in 2022 and we cannot wait to show it off:
ExchangeDefender Inbox Webinar
Wed, Sep 28, Noon EST
https://attendee.gotowebinar.com/register/1111619875721771023
We hope you can join us for the webinar and see just how we’ve integrated all the ExchangeDefender security and productivity services to give users a single panel of glass to make email work for them even when they have issues with email. Can’t wait till next Wednesday? Shoot us a ticket at support.exchangedefender.com and ask us to enable it for you today!
ExchangeDefender Inbox combines over two decades of email security experience with the modern, mobile-first world of countless email issues. It enables our clients to get things done with email security and work through all the issues without involving IT. Users want a quick and reliable email platform that just works – work around SPAM filters, around SPF/DKIM policies, around bounces – all while leveraging email encryption to protect sensitive data. The service has been enormously popular with our enterprise clients and now we’re bringing it to all ExchangeDefender users – see you next Wednesday!
Limited support for misconfigured services
ExchangeDefender provides technical support and assistance only for the domains that have been properly configured according to our deployment guides (see https://www.exchangedefender.com/docs).
To make sure your domain is properly configured please check https://check.exchangedefender.com
When the required DNS records and inbound/outbound mail isn’t configured correctly our internal troubleshooting tools fail and staff has no way to replicate or diagnose further issues — they are prohibited from guessing or offering informal suggestions as that can cause even bigger issues and cause a liability issue for everyone involved. You’ll get the same answer in the support portal, in the support web chat, and on the phone.
But Vlad!!! What if the client can’t/won’t change their DNS or deploy the service correctly?
I can respect that there is always a business case requirement for doing things the wrong way, and I’ve had plenty of arguments with clients that don’t know how ExchangeDefender relies on all these systems to deliver the best possible protection and functionality. I understand. It might even work!
Just please don’t ask us for help with it when it doesn’t work. Our staff is prohibited from guessing and making the problem even worse. It’s not a BOFH issue, it’s a legal liability issue.
-Vlad
Looking for beta testers: “Project Inbox”
We would like to invite our clients, partners, and enterprise users to a closed beta of Project: Inbox – an affordable email solution that can be used as a standalone solution or in hybrid mode with M365 and G Suite.
If you are interested, please email client.services@exchangedefender.com along with a domain name you will be using for the beta test.
Our CEO recently held a webinar explaining the strategy behind this new service and it has been evolving ever since based on market feedback. Simply put, there is a huge market for affordable mailboxes that still meet the high end security and business requirements like top of the line email security, SSO, IMAP/Outlook/Mobile access, and still use the same domain name as the more expensive Exchange or Gmail office suites.
For an overwhelming majority of users within larger organizations, email is an absolute necessity but the average cost of $150/year/employee is putting a strain on IT budgets. Furthermore, the projected slowdown in the economy will make our clients more cautious about their IT spending. Our models show a trend of more users being mobile-first (with remote work being mobile-only) and a growth of service-related mailboxes is creating an opportunity to help us improve our clients security while reducing their service bill.
If this sounds like a winning opportunity for your business or your clients we hope you’ll join us in building something new and awesome. Those that help us out will enjoy the service for free for a while but we have a limited number of spots depending on industry and seat count so if you’re even remotely interested please email us as soon as possible.
oAuth Launch Scheduled for May 19th, 2022
In January 2021 we launched *our oAuth implementation* to help clients get rid of passwords. On May 19th, 2022 our legacy systems (existing email/txt 2FA/MFA) will be shut down and all ExchangeDefender services will rely on oAuth for authentication. Clients will not see a major difference and will login the same way they always have at https://admin.exchangedefender.com:
The new authorization backend will help improve the security of all users that rely on ExchangeDefender to keep them safe: better password policies, no need to reauthenticate every time you visit our services, support for hardware authentication devices and tokens, support for software authentication such as Google/Microsoft/Authy authenticator solutions, and a lot more.
The era where someone can get access to all your data just by guessing or hacking your password is coming to an end. More importantly, industry standards and cybersecurity insurance underwriters are requiring 2FA/MFA and this is a huge opportunity for our partners to deploy a more secure access to the arguably most insecure and public endpoint in every organization: email.
We look forward to keeping all your data secure and your users safe from dangerous email exploits.
DMARC Deployments Completed
We want to thank so many of you that finalized the DMARC deployments during #CyberMonth of October. Special thanks to the thousands of clients that trusted us to update their DNS zones on their behalf, we know that DNS work can be complex and inconsistent from provider to provider, and getting it completed will eliminate countless mail flow problems (many that you’re probably not even aware of).
DMARC compliance allows us to keep you in our priority routing, assures delivery to major email service providers, improves mail flow & delivery, and most importantly – keeps us in your corner when there is a problem. (non-compliant domains are considered a broken deployment and restricted to service inquiries).
What all the DNS work and troubleshooting has turned up is that far too many of our clients and partners do not have the required skill set to properly deploy, maintain, and secure their DNS. This is not a one-off project: your domain name and DNS are your organizations primary identification on the Internet and just like people email you verification links when you sign up for the service, cloud applications are requiring custom DNS records for ownership verification.
In October we launched an ExchangeDefender DNS Service, at just $19/month, that will cover all the work related to your DNS including SSL certificate work, Dynamic DNS, DNSSEC, and whatever DNS standard comes up next.
Through the end of 2021, we are offering our ExchangeDefender DNS Service for just $19/month and we are waiving the setup fees. Contact us today to get this added to your account, as it will cost you exponentially more in troubleshooting and lost business the first time you have an issue.
ExchangeDefender Invoices Got A Makeover!
We have listened to our partners and decided to redesign our invoicing system so it works better for our partners. One of the many benefits of having both Wrkoo and ExchangeDefender teams working together, (more details in our next webinar on September 10th, 2019) is that we can take great ideas from all sorts of businesses and adapt them to serve our IT partners better. Specifically, new ExchangeDefender invoices will be grouped by client:
This will give you a clear indication of how many services each client is subscribed to, what type, amount, etc. For deeper dives by your CPA, you can filter and group by service and client so you can get exactly what you’re looking for (by default everything is sorted alphabetically, by the client):
And for the full details, just tap the title:
We’ll shortly be adding the ability to move services around, adjust titles, and for even more functionality as well as branding options you will have the ability to customize literally everything in your own Wrkoo portal.
Wrkoo and ExchangeDefender teams have been rolling out new features, listening to our partners needs, and you’re going to start seeing a lot of new features that result from that one-of-a-kind collaborative effort.
The best news though – as this is just a taste of what is coming – you’ll have to tune into our webinar on September 10th at NOON EDT. Trust us, you’re going to love what we’ve got coming!
ExchangeDefender Account Provisioning Live
As noted nearly two months ago, ExchangeDefender is starting Automated ExchangeDefender Provisioning. In the long, long ago when everyone ran their own Exchange servers, ExchangeDefender offered XDSync to automate creation of ExchangeDefender users as soon as they were added to the Active Directory.
Fast forward to 2019: Few people still run their own Active Directory and most users are now on cloud-based email services that don’t use Active Directory. This puts a burden on our CIO/MSP/IT personnel that has to manage users manually – so we solved that problem with ExchangeDefender. Here is the user experience.
Automated Provisioning – User Experience
When ExchangeDefender detects a new email address from your domain sending outbound mail, it will automatically provision the account for you. This way nobody has to deal with the account management and maintenance, nor do they have to filter and audit the list as local accounts, distribution groups, etc do not send out external emails anyhow. If they do, from the licensing standpoint, it’s treated as a user. When we detect a new user, they get this email:
The email contains branding and contact information of an MSP if the client is managed by an MSP. Otherwise, only the domain administrator and ExchangeDefender basic contact info is provided.
At this point, the user is added and configured for ExchangeDefender services according to the domain defaults the IT department configured for this domain.
Clicking on the “Complete Enrollment” button takes the user to the website to setup basic settings. This part is actually VERY cool and something our clients have been begging for – something that shows the user how to actually use the product.
The enrollment wizard is only 2 steps long and gets the essential settings that 99% of users change.
Setup your password, tell us what to do with SPAM, tell us what time you want the email report (if enabled by CIO/MSP/IT) and that’s it – user is done. We’re also working on additional customization/templating of the welcome emails which should be launching later this year.
ExchangeDefender Phishing Firewall User Benefits
ExchangeDefender Phishing Firewall has had an outstanding first * X days * protecting our clients from phishing. While the roll-out of such a massive service is always going to be a challenge, we cannot be more thankful for our users and the relationship that has lead to tons of feedback, bug fixes, new features, and a meteoric rise in additional security that everyone enjoys.
Just as a reminder, ExchangeDefender Phishing Firewall is an always-on phishing protection for email and web. As someone emails you phishing content, in hopes that you’d click on it and give away credentials and download malware, ExchangeDefender both helps keep that email sanitized and quarantined so that it never gets to your Inbox to be clicked on. But that’s not a fool-proof process, nor is it realtime – a site that was safe when the email was sent could have just been hacked and dangerous content uploaded – but we’ve got you protected there too: when you click on any suspicious site in ExchangeDefender scanned messages you will be directed to our firewall site, instead of directly to the suspicious content. Once you’re there, you are further protected by your corporate policies, and you’re given additional information that helps you determine if the site is dangerous or not. Once you’re sure you can either whitelist or blacklist the site and you’ll never be interrupted again.
How cool is that? Well, it’s so cool that during just the first two (2) days of use, ExchangeDefender Phishing Firewall caught 770,000 clicks on suspicious sites that aren’t one of the top 5,000 Internet domains – and 164,000 requests proceeded to known dangerous stuff.
When you’re dealing with email and dangerous links, you need every bit of security and intelligence in your corner and ExchangeDefender Phishing Firewall delivers that:
It’s always on, always scanning your messages
There is nothing to configure, setup, install, or buy
It works on Outlook, Gmail, and any other email service
It protects you on your desktop, laptop, tablet, and anywhere else you click on links
It gives you a database of known dangerous/suspicious sites
It protects you by isolating patterns/data from ExchangeDefender’s reputation table
It secures you by leveraging data-sharing relationships we have with the worlds largest security vendors
It logs your activity so you can backtrack and identify dangerous activity
It gives your business ability to setup custom policies and block/allow access as needed
It gives you control over which sites to whitelist and blacklist so you’re not interrupted
It learns what you click on and how so you don’t have to manage a whitelist
Most importantly, it gives you access to our Chief Security Officer infrastructure where you can Report an Issue and have our team help evaluate a potentially dangerous link.
Not only are we doing everything to keep you safe and secure online, we’re literally available in person to assist when necessary. We know that every feature/block isn’t going to be loved by everyone, we know that every change can grind some folks the wrong way, we know that it’s not going to be perfect – but we’re in your corner, we’re here for you, and keep on sending us feedback so we can build this into a security service everyone loves as much as ExchangeDefender.
Thank you for your business and have a SAFE day on the Internets :slightly_smiling_face:
ExchangeDefender discontinues free migrations for Office365 and Google GSuite
ExchangeDefender has assisted partners and clients with migrations from third party platforms onto our award winning platform. On July 31st 2019, we will schedule our last third party migration onto the ExchangeDefender network and will only support them under special projects going forward.
We’re sure this will disappoint some of our clients and partners that have hoped to bring their clients to our network, unfortunately this work is simply too expensive to deliver free of charge. Over the years we have given our prospects incentives – free licensing, free third party migration tools, free hosting, etc and we were able to do so on the back of deep expertise across other platforms.
But just as we continue to decommission our own older versions of Exchange clusters and third party email systems, the rest of the world is doing likewise. We feel like everyone that was truly interested in a smooth transition has made or scheduled that move already. Clients that have waited on 5+ year old infrastructure probably did so because of customized workflows, third party integrations, older versions of integrated software that doesn’t support Exchange 2016/19, etc. Keeping the immense staging, data transfer, and consulting resources on hand for legacy platforms is expensive and is needed as we roll out new features for ExchangeDefender. SplitMX, Multiroute and duplicate delivery will no longer be supported by ExchangeDefender, on our network or on Office365/Google/3rdparty.
We’ve been mentioning the sun-setting of this service since early 2018, and if we’ve missed anyone there are still 2-3 weeks during which we can swing almost anything over. Past that, we will offer migrations to ExchangeDefender as a part of our enterprise services contract.
Thank you for your business and we’ll continue working hard to keep you in love with ExchangeDefender. If you want to join the fun, let us know by August 1st, 2019.