ExchangeDefender Advanced MSP Reporting
Last month we announced full ExchangeDefender integration with MSP packages such as Connectwise and Autotask. However, the data those suites “report” is superficial at best and we have been working since to improve the reporting “eye-candy” provided by ExchangeDefender. After all, executives respond to pretty charts and we’re looking for a way to allow you to embed these onto your own web site – letting your customers see them as a part of your own suite!
But, for the time being, we are working on it hard. Here is what you can produce today:
This is available on demand via service provider control panel and shows you the past 30 days of ExchangeDefender performance. There are four important sections. The top section breaks down the mail flow by day. We have taken your feedback and have changed the chart type to “stacked” so that the message float appears as a pile of messages. I agree that it more clearly illustrates the problem we solve, the tip of it is the actual messages that your employees would actually be reading. The second section lists the totals for SPAM, SureSPAM, Total Mail and Real Mail as well as the percentage of real messages that got through to your users. The percentage numbers are staggering, when even after discarding up to 96% of inbound mail as a virus, trojan, malware, confirmed bulk mail or known spammer piece and you still receive a single digit number out of that tiny amount of mail.. wow. Third section is for our international users that actually pay for bandwidth. The chart identifies how much of your bandwidth went to SPAM and SureSPAM that you never would have to see. Again, totals look ridiculous.
Finally, and perhaps most importantly, the three discussion points:
Your domain vlad.net received 7,543 messages, which excludes directory harvesting attacks, denial of service attacks, known spammers, from senders on multiple blacklists. This total usually represents less than 20% of messages your mail server would have to process if you did not have VladDefender.
Your domain vlad.net received 6,507 SPAM messages, which your employees did not have to read/delete accounting for at least 3.615 hours of saved productivity*.
Your domain vlad.net received only 4,074 Kb out of 23,235 Kb that was sent to it, reducing bandwidth utilization and increasing server availability. *
We felt it was important to have an executive summary under all the graps, tables and data. While it is unusual to have an executive summary at the bottom of the report, we felt that the graphs provided such a huge visual impact that the summary up top would just have taken away from it.
What’s next?
That is totally up to you.
The goal for ExchangeDefender in 2007 has been to become more MSP friendly. 100% of the features and specifications have been driven by the MSP feedback and we continue to develop the software you are asking us for. We aim to continue.
So, take your best shot. What would make this more valuable?
One thing we are working for is embeddable statistics that you can include in your web pages or customers web pages. Remember that these graps are both animated and interactive – as well as VERY fast to generate. We feel it is crucial to present this data in a convenient and interactive form in addition to the monthly executive meeting and printed reports you may already be providing. This extends to our other products as well, these “gadgets” can play a huge part in your IT presence at your customers site and we want to make them as available and as accessible as we can.