ExchangeDefender Promotion Expires This Weekend
First of all, let me thank you all for such tremendous support of ExchangeDefender and all your help with the new release. As I mentioned, the product has been rewritten from the ground up with the 5.0 release to allow us to be more aggressive and introduce new features, faster. This of course is never a flawless or simple process, it caused several snags in the rollout that we’ve addressed quickly with our partners and the product is now on a very solid foundation that we look forward to protecting all our partners with.
You’re already seeing some results – we’re the first and only platform to provide billing sync with both Autotask and ConnectWise. We’re the only ones that offer all-you-can-eat features in the cloud, giving you web filtering, encryption, business continuity and some cool new stuff – free! Plus the big MSP news in March.
We had hoped that the promotional special price would be a great token of appreciation for our growing partner base and something that would help you add clients during the off season from Thanksgiving to March 1st, 2010. I’m proud to say we’ve done that and the numbers show it as well.
The big question is…
Can you extend the promotional pricing for … The answer is unfortunately no. The promotional pricing is over and we do not anticipate bringing it back again. This was the most massive development effort in the company history, since the first time I hacked sendmail to prescan mail for Exchange 5.5. 🙂
So the promotional period is over on March 1st, as expected.
We will consider offering a few concessions for partners that are working on larger accounts that have not yet moved over. Here are the details and requirements:
1) You must have an active service provider account with us with at least 1 paying promo pricing client signed up since December 1st, 2009. If you don’t, we won’t have that pricing available for your account and when the code expires on March 1st we won’t be able to add it into your company profile.
2) We must have a list of domains that you intend to move over. This way we can activate the service in our billing system with 0 users.
3) You have to add them over the next 30-60 days. There will be no way to add domains that were not mentioned in point #2.
4) All requests must be approved by Shannon Brewer.
I hope the concessions above are enough. I know that some of you would want more than that, and I understand, but the billing systems just do not make that possible.
New pricing will be announced on Monday. I cannot thank all of our partners for helping us get to this point and I hope that you’re seeing all the new stuff we’re doing as an overwhelmingly positive thing to your business development.
On a personal note: I was recently presenting ExchangeDefender at a conference and stated point-blank that all of this stuff will soon be free. The same goes for the other products and services you provide. The opportunity to build everything in, offer everything and reimage your business as a service that doesn’t exist as a point or a solution but as a peace of mind is now. If all your products and services do is solve a problem that the client is able to identify, you will find that they quickly start to question why they are paying so much money for the problem they no longer deal with day in and day out. The time to go beyond solutions and point products is now, and we’ll help you deliver that.
Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp
OWN Sync for ConnectWise
At last years ConnectWise Summit we released what is arguably the most sophisticated integration of cloud services in ConnectWise – not only do we post statistics into ConnectWise but we use the web services API (integrator login) to integrate our support directly into ConnectWise without using the ConnectWise network or a ConnectWise CAL. This makes OWN cloud services beyond comparison with anything else in the MSP industry because we are a software company that actually supports it’s products – for free!
Ever since that release we’ve been hounded by partners to provide the missing piece of the cloud in the integration: billing.
The beauty of cloud solutions is that clients can manage themselves – MSPs can be more profitable because they don’t have to waste expensive engineer hours to do mundane tasks like password resets and account additions/deletions/changes. Users can self-service themselves and the MSPs are there to provide an SLA and high end support.
Cloud certainly paints a pretty picture – until the last day of the month when some unfortunate accountant or MSP owner has to spend a few hours sitting around, clicking through companies and agreements and updating the billing counts by hand. We counted – it takes 8 clicks to update an agreement from the main CW screen. Per company. Per agreement. We can do better than that 🙂
Meet OWN Sync for ConnectWise – the one click agreement sync framework that takes all of OWN services and updates them in seconds. The first time you run it you will be prompted to set service default prices that you charge your clients. This will save you a ton of time on data entry:
The second screen will allow you to adjust those prices – so if you charge different rates for different companies you can do so here:
Just match the companies with the services, review your prices, click finish and you’re done. All seat counts are simultaneously sync’ed and you’ve just turned that “invoice day” into a half day Friday.
We’ll start rolling the software out to our ExchangeDefender Service Providers on Monday. You can download the brochure here. Please note that this is only available to our service providers, and while it does update all of our services across the board, it is only available to the partners that resell the $150/$200 MSP package.
So you asked what we’re going to do for our MSPs to make it worth not going one mailbox at a time – this is the first step! For the next step you’re really going to want to check out our newsletter today about ExchangeDefender 6 details.
ExchangeDefender Snow Storm Special Webcast
Many of our partners across North America are snowed in and need some entertainment: Join Vlad Mazek, CEO of Own Web Now and chief architect behind ExchangeDefender for a demo and live walkthrough of all the new features in ExchangeDefender. It starts in an hour:
Brief registration is required, as is a sense of humor. It’s a live, unscripted demo! Starts at 2 PM EST today, February 11th.
ExchangeDefender Encryption & Compliance Archiving
Last week we introduced ExchangeDefender Encryption and ExchangeDefender Compliance Archive. Both features are free for ExchangeDefender clients and built into the product. Thanks to your overwhelming feedback, both are also capable of being enabled or disabled per domain so that you can create multiple levels of ExchangeDefender for your client base.
Please take a moment to watch a ExchangeDefender Encryption & Compliance Archiving launch video.
Heeeeeeeeeeeeeeelp!
I know it’s a cliché, but help us help you! We’re soliciting commentary about the following video:
Preliminary Training Video: Encryption Video
The idea behind this documentation video is to provide our MSP & Enterprise partners with the video you can place on your own web sites and showcase your own image. When you view the video please note that we will be recording individual videos for our partners with the first and last slide completely branded for you. We’ll also be providing the script and the PowerPoint so you can record your own modifications or voiceovers.
The big idea is that ExchangeDefender 5 is your product and as you build a revenue stream on message security, compliance and encryption it helps to project your own image and your own brand.
Vlad: We’ve heard it over and over again about the pain our partners go through when they onboard the clients and have to train them. We understand why you don’t place training videos on your web site, but we want to meet you half way – we’ll produce videos branded for you and our marketing team will help integrate ExchangeDefender and eventually all of OWN into your brand.
So please, send feedback to vlad.xd5@ownwebnow.com and let us know if we’ve missed anything. Audience is the IT administrator or end user and it’s produced primarily for our partners. We will have different training videos for our partners and our partners staff.
With these features, our ExchangeDefender migration and launch is complete. Please keep on pouring in the feedback, as most of you know, we’ve adapted ExchangeDefender as we’ve rolled it out and it is one of the things we intend to sustain. We’re listening and you can scroll through this blog for evidence that we’re taking your feedback and putting it to work QUICKLY.. This new ExchangeDefender has been out for less than 2 months and it’s by far the most popular thing we’ve ever done so for that.. Thank you!
ExchangeDefender Re-re-releases & Previews
Earlier today we had a fairly embarrassing circumstance that came out as a result of our weekend migration. You can read about it here in detail, suffice to say the messages were not releasing from the SPAM quarantines due to a change in the reserved words in SQL. What I’m getting at is that as a developer you have to have a sense of humor about what you do when undocumented, unknown issues get past the test suites and make you look like a fool.
But as the demotivator says: Perhaps your purpose in life is to serve as a warning to others. Today was one of those days and even though we isolated the issue very quickly, we still looked like fools and the team was determined not to have this issue come up again. We sat down and developed a solution to the issue of message releases.
Web Re-Release Feature
Scenario in the long long ago (yesterday): When a message is released it is taken out of the quarantine view because it makes no sense to keep on displaying the quarantined messages once they have been released.
New! (as of 4 PM): When you access the quarantine view you will now see another icon toggling the display of released messages. By default, once you release the message, it will not be displayed in the listing. But if you click on the released message button, we will show you all the messages you released recently. We will still have full preview of the message available and the ability to trigger a release again!
It may seem trivial, but it’s quite valuable: MSPs spend a lot of time trying to assist users with SPAM releases that get eaten by antivirus, antispam, IMF or anything else in between – and since we got to taste that frustration in our own failure today, you can kiss that problem goodbye.
Email Digest Preview
Once upon a time (this morning): If you attempted to release an email or trust a sender directly from the email SPAM Report you would only get the message vitals – from, to, subject and date.
New! (as of about noon): Now when you release a message from a SPAM report you get a full message preview. No more wondering what that message contained if it didn’t get there immediately or guessing if you just whitelisted a forged SPAM – you’ll know immediately! With full HTML rendering and images.
I apologize for the inconvenience this issue caused and I can tell you that everyone @ OWN was all over the issue immediately both trying to fix it right away and help our partners and users. When we fixed it we didn’t just move on – we decided to immediately implement features that are going to be valuable to our partners right away.
This is the level of commitment my entire team has to our partner and client base. I want you to know that I truly appreciate your business and if you like this feature you owe a bit of gratitude to the team at Readycrest Ltd: Paul Bonathan, Chris Walton and Justin Sands spent a lot of time past the the quitting hours to help us test and deploy this.
Have a wonderful day!
Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp