Announcing free Email-to-Autotask gateway powered by ExchangeDefender

Autotask, The World’s #1 Hosted PSA Solution, is also Own Web Now’s preferred PSA platform. We have more clients using Autotask to manage their IT business than anything else out there and we have the richest integration into the product not just in the antispam space but across the cloud. Autotask has promoted us a ton so a year after our huge launch at Autotask 2009 conference we’re glad to provide a bit of a payback and reward all the Autotask and ExchangeDefender clients for working with us.

Announcing the first free, secure, email-to-Autotask ticket gateway.

Here are some highlights:

• Automatically converts inbound and outbound mail to Autotask tickets.
• Supports attachments and HTML messages.
• Designed using secure Autotask Web Services / API
• Allows for default rule and custom rule sets depending on sender email address
• Allows customized Queue, Priority and Account mappings
• Works in the cloud, no server or client installation or configuration required
• Did we mention that it’s free?

So how do you get started? Well, make sure you’re in our portal and using ExchangeDefender. Click here to get started. Login to ExchangeDefender and go to Configuration, Autotask. Just provide your Autotask credentials and we’ll pull down your priority titles, queues and contacts.

Then pick the email address to serve as a default gateway. This address will still get all the inbound messages, a copy of it will automatically create tickets with the default priority, queue and contact information you provide here.

For even more flexibility, you can create custom policies based on who the ticket is coming from. This is fantastic if you have appliances or solutions that don’t have direct Autotask integration but need to be managed anyhow – just point those reports to the appropriate queue. If you have a VIP client that always gets priority treatment, you can accomdate it here as well.

Business-wise, this will save you thousands of dollars compared to whats on the market. It will make you more efficient and it will give you a single place to look for new support requests – EVERYTHING now automagically ends up in Autotask!

Tune in tomorrow for another announcement with our preferred PSA platform and check out Autotask and ExchangeDefender if you aren’t using us already. 😉

Reducing the cost of ExchangeDefender

I have a privilege of presenting and attending many of the industry events that we sponsor through ExchangeDefender / Own Web Now and I am always confronted with a question: “Well, company X does it for Y cents less but they don’t do or Z”; I then go on talking about our PSA integrations, about how our billing sync keeps multiple platforms from charging the clients improperly – most people tune out during this – because service providers are typically not concerned with the soft costs but only the hard cost of the feature set.

Over the past 6 months we’ve dedicated a lot of time at Own Web Now to prove that is the wrong way to think about reselling services. Why? Because everyone with the solid reporting can tell you just how expensive the process of supporting and billing clients properly is – often magnitudes more than the service itself! We’ve already covered the billing and PSA integrations extensively, part of ExchangeDefender (“7”) is bringing the business concepts and integrating the products closer to your overall goals: being more profitable by offering users self-training.

Training

Published under our white-label-brand are several videos that highlight the most frequent questions answered by our partners support. You’re welcome to download all of these and upload them directly to your web site, or link to them directly at our white brand site. The videos are shot in high resolution, are easy to understand and are very, very short. 

Video: Changing Settings
Guide to accessing the admin portal, changing passwords, time zone, what happens to SPAM and SureSPAM.

Video: Encryption
Guide to sending encrypted mail, general security & business etiquette, etc.

Video: Sharing Large Files
Guide to sending large files, setting security & notification alerts, using document libraries in mailing lists.

Video: LiveArchive Business Continuity
Guide to continuing to work and send/receive email when the Internet connectivity goes down.

Video: Managing Whitelists and Trusted Senders
Guide to accessing quarantined SPAM, reviewing junk mail for false positives, managing whitelists and adding trusted senders.

All of the videos are available for download in a zip file (trainingvideos.zip, 12 Mb) and we recommend making them available prominently on your web site – your staff will be pointing your clients to them frequently.

My personal thoughts on the changing service provider landscape are no secret and I’ve been very vocal about the need to focus on features as well as bottom line expense of delivering those features on my personal blog. It is something we firmly all of us believe at Own Web Now and we’re committed to helping you become more profitable with our products in more ways than one.

Thank you for your continued support and working with us. Efforts like this would not be possible without enormous support from our partners and we’d like to extend our thanks to Jacee Dobbs (@Anchor Network Solutions) for helping us with the content suggestions. Got something you’d like to see in our products? Let us know.

Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp

P.S. If you’re interested in the links to our private label site please open a support request. For obvious reasons we don’t want to have links from Own Web Now / ExchangeDefender.