Announcing free Email-to-Autotask gateway powered by ExchangeDefender
Autotask, The World’s #1 Hosted PSA Solution, is also Own Web Now’s preferred PSA platform. We have more clients using Autotask to manage their IT business than anything else out there and we have the richest integration into the product not just in the antispam space but across the cloud. Autotask has promoted us a ton so a year after our huge launch at Autotask 2009 conference we’re glad to provide a bit of a payback and reward all the Autotask and ExchangeDefender clients for working with us.
Announcing the first free, secure, email-to-Autotask ticket gateway.
Here are some highlights:
- Automatically converts inbound and outbound mail to Autotask tickets.
- Supports attachments and HTML messages.
- Designed using secure Autotask Web Services / API
- Allows for default rule and custom rule sets depending on sender email address
- Allows customized Queue, Priority and Account mappings
- Works in the cloud, no server or client installation or configuration required
- Did we mention that it’s free?
So how do you get started? Well, make sure you’re in our portal and using ExchangeDefender. Click here to get started. Login to ExchangeDefender and go to Configuration, Autotask. Just provide your Autotask credentials and we’ll pull down your priority titles, queues and contacts.
Then pick the email address to serve as a default gateway. This address will still get all the inbound messages, a copy of it will automatically create tickets with the default priority, queue and contact information you provide here.
For even more flexibility, you can create custom policies based on who the ticket is coming from. This is fantastic if you have appliances or solutions that don’t have direct Autotask integration but need to be managed anyhow – just point those reports to the appropriate queue. If you have a VIP client that always gets priority treatment, you can accomdate it here as well.
Business-wise, this will save you thousands of dollars compared to whats on the market. It will make you more efficient and it will give you a single place to look for new support requests – EVERYTHING now automagically ends up in Autotask!
Tune in tomorrow for another announcement with our preferred PSA platform and check out Autotask and ExchangeDefender if you aren’t using us already. 😉
