How are we doing?
In 2010 we have aggressively addressed every bit of negative feedback and constructive criticism that has been sent our way. We’ve hired additional support staff, improved documentation at every level, improved marketing programs, improved response times, addressed concerns with the software and pricing, opened up forums, improved communications and ship times, literally everything that has been reported has been addressed.
As a result, we’re doing more business than ever and by proxy our partners are doing better than ever.
I want you to know that we are not going to rest.
As a matter of fact, some of you may already be aware of what I’m about to address: surveys.
For the past few weeks, every support request that has been closed included a survey that was sent a day later.
These surveys are reviewed directly by me and my board.
We expect to hear when things go really good and when they go really bad – and I want you to count on us. We have a long history in the IT solution provider industry and a great reputation that we’ve earned through the years. As we’ve grown we’ve had more than a fair share of bumps and bruises – so again, I want you to count on us because we care and we are going to be aware of every significant or insignificant issue that gets reported.
When things go great – please tell us, teams are rewarded on their performance.
When things go bad – please, please, please, please tell us. We strive for perfection with every interaction.
As we grow and add more services there are going to be challenges – in business the first movers are rewarded and you, as our partner, have to be competitive in order to earn your clients business. You have my promise that we are going to treat you right and put you in a position to win. All I ask is that you work with us and take a few seconds to fill out a survey when things go far in either direction. It will keep us on our toes and assure you get the best possible service.
Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp
(877) 546-0316 x500