ExchangeDefender 7 Upgrade
In a few moments we will begin the upgrade of our network to ExchangeDefender 7. The process will be seamless to our users and we don’t expect any issues. We are prepared for the unexpected issues and here are some suggestions:
1. Sign up for the Network Operations Blog updates (http://www.ownwebnow.com/noc)
2. If you don’t like web / RSS feeds, check out our Twitter feed (http://www.twitter.com/XDNOC)
3. Make sure you have distributed the User Guides to your end users so they can navigate the new User Interface. Link to end user collateral is here.
During The Upgrade
Check the NOC first (web / @xdnoc). We will be posting updates there and to the Twitter feed as soon as we identify and document a bug.
If you see an issue that has not been addressed, open a support request at https://support.ownwebnow.com
Call us at +1 (407) 209-3276 if the issue is urgent. Note: This number will be discontinued after the launch on June 1, 2011.
ExchangeDefender 7 User Collateral
ExchangeDefender 7 is officially less than two weeks from going live and you need to prepare your clients for it. While the new user interface is more intuitive than ever before, faster and simpler, people hate and resist change. Take a moment to download the user guides and send them along to your clients. We have ExchangeDefender branded PDFs that are ready to go:
Download ExchangeDefender Branded PDF Guides:
ExchangeDefender Outlook 2007/2010 Agent Guide
ExchangeDefender Email Reports
ExchangeDefender Web File Sharing Guide
If you have some time we recommend that you customize these guides for your client base. Below are PowerPoint 2007/2010 versions of the documents listed above. Make sure you replace “ExchangeDefender” with your product name and “your IT Solution Provider” with your company name.
Download Brandable PowerPoint Guides:
ExchangeDefender Outlook 2007/2010 Agent Guide
ExchangeDefender Email Reports
ExchangeDefender Web File Sharing Guide
Please make sure your clients are aware of the changes and familiarize them with the new look and feel of the site. This is the largest UI change we’ve had in the past 8 years and from prior experience, giving your users a heads up will make all the difference in the world when it comes to product and service satisfaction.
Thank you for all your support and your business, we’re counting down the days till May 30/31 when the new product officially goes live!
Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp
ExchangeDefender 7, Kaseya & Shockey Monkey, Looks Cloudy
Earlier today we sent a newsletter announcing the launch of ExchangeDefender 7, the integration between Shockey Monkey and Kaseya as well as the educational content that we’re creating for everyone looking to get to the cloud.
Unfortunately, one line caught the eye of many of you:
“Over the past month and a half we have been working with so many of our partners on ExchangeDefender 7 that I’m really sad this will be the final newsletter as Own Web Now Corp.”
Apparently, some of you stopped reading at that point 
Allow me to explain: Over the past 2 years we spent significant resources into promoting and marketing ExchangeDefender. It is the backbone of our communications infrastructure, business continuity as well as our biggest and most popular product. Everyone we talk to knows about ExchangeDefender, nobody knows about Own Web Now Corp.
So we’re rebranding and retiring Own Web Now Corp and going forward will consolidate our brands and sites under ExchangeDefender. This has been announced at a number of blog posts and previous newsletters so I feel silly having to state it here again but for the record, we’re not going out of business.
Sincerely,
Vlad Mazek, MCSE
CEO, Own Web Now Corp