Shockey Monkey – Service Manager Updates

This week has been focused towards the cleanup and redesign of the Service Manager. It’s a very large module built inside of Shockey Monkey and required a lot of special attention to assure the new code did not interfere with any existing interface mechanics. Everything has gone very smoothly and today we will be finishing the last few sections, before publishing the changes to the remote portals. With the new publish, everything should look a lot cleaner and loading times have been reduced dramatically.

Next week we have a few focus points that have been requests for quite a while. First on the list will be SLA management. We have been notified of several issues with the current SLA system and will be working towards resolving those problems. Next, as several of you have noticed the “Projects” section has not been updated to match the look and feel of Shockey Monkey v2.0 yet. We also have several back-end enhancements we will be implementing into the code base over the course of the week.

We’ve delayed the updates to these sections on purpose. We didn’t want to simply re-theme these areas, but transform them into something more powerful! We originally designed these sections a few years back and the scope of implementation was limited. Now that we integrate with several platforms and have a more advanced understanding of how everything works and plays together, we hope to make these sections something amazing!

Hank Newman
VP Development, ExchangeDefender
hank@ownwebnow.com