LOUIE LOUIE LOUIE LOOUUIIIEEEE

Over the past week we’ve had some reports about random slowness seen by users on LOUIE. So far this has been only reported by a handful of partners totaling less than 2% of the total user base on LOUIE. The reports from users included slow email delivery, OWA time outs and random errors in OWA. Unfortunately there was no common link between the reports (ISP, firewalls, etc.) which required us to do a bit of in-depth debugging. During our tracing we were able to log that timeouts appeared to be occurring during GC lookups by LOUIEMBOX1 when delivering mail or responding back to CAS servers with mailbox data. To rectify the issue we’ve increased the resources available to the domain controllers and we will be monitoring connections throughout the day.

Travis Sheldon
VP, Network Operations, ExchangeDefender
(877) 546-0316 x757
travis@ownwebnow.com