ExchangeDefender Billing Change

As many of our partners may have noticed, there have been some recent changes to the normal ExchangeDefender billing system. This month was the first month we ran billing through the new system and some things were a little different. For one, you will now receive a receipt confirmation of the charge that has been processed. We did experience some issues with invoices going out, but we have resolved that and everyone will receive their invoice for March as usual on the first. So moving forward, beginning in March, you will receive two emails, one being the invoice and the other, the receipt of a successful charge.

The invoices may always be accessed from the support portal and now you can choose to view the invoice, or print the invoice. We have also changed the way that ExchangeDefender accounts are listed on the invoices. Previously, the domain would be listed and the price per account. We have now changed it so that it lists the domain name, the number of accounts, and the price per user. Lastly, when you click on the Invoice tab in the portal, you will see a status beside the invoice. The status will either be, paid, past due, or processing. If the invoice is listed as processing, please give us a call because there may be an issue with your account.

If you have any questions, please feel free to contact the Billing Department directly at: 877-546-0316 x 739.

-ExchangeDefender Billing Department