ExchangeDefender Mobile Apps… Does it even work?
We are constantly publishing updates to our mobile applications and with every update there is the possibility for the introduction of new bugs. If you or your client happens to encounter an issue the first thing you should do is make sure they are running the latest version of the app.
This can be achieved one of two ways depending on the mobile platform that is being used.
IOS – Visit the “App Store” and see if there are any updates available.
Android – Visit the “Play Store” and check if any updates are available.
After confirming that you’re running the latest version of the mobile application we can begin to document the issue. The best resource that you can provide is a screenshot of the error or information about the process to recreate the bug.
Taking Screenshots
IOS – Simply press the “Home” and “Sleep” buttons at the same time. If done correctly the screen will flash and you’ll hear a sound as if you were taking a photo with the camera. Your photo will now be located inside of your camera roll.
Android – This can vary from version to version, however if you are running Ice Cream Sandwich (4.0) and above this can be achieved by pressing and holding the volume down and power buttons synchronously. After a few seconds your phone will take a screenshot. Your photo will now be located in your gallery or photo directory on your phone.
After you have compiled this information and screenshots head on over to our support portal located at: https://support.ownwebnow.com. Here you can open a ticket with the information collected and attach any screenshots that you have acquired. Please be as descriptive as possible and explain the steps involved to reproduce the glitch. After one of our technicians has reviewed your ticket and confirmed that the issue you are experiencing is actually a bug they will submit a bug report for your case.
You will then be provided with a link to view status updates and track the current progress of your issue via our live bug tracker. Please understand that development issues may take several weeks before they are even examined depending on the issue and current development queue.