ExchangeDefender Email Diagnostics Beta
At ExchangeDefender we get an over-sized serving of “weird email problems” on a daily basis, and keeping the client up and running and email flowing securely is our first priority. Trouble is, some of the issues our clients face can’t be easily replicated because they often involve a complex setup or a device that we do not have control over, naturally leaving the paying client in a position to make us prove that we aren’t causing the problem. And the customer is always right.
Today we are announcing a new service, included with ExchangeDefender Pro, that will help improve monitoring, problem detection, recovery, and diagnostics for email problems that fall in the weird category. By simulating real-world email traffic we can match up our timestamps, headers, diagnostics logs, and identify problems and their cause in real-time. Our email diagnostics service can be scheduled with preset intervals, message specifications, test parameters and more to help detect a problem with the mailbox or mail routing in general.
What kind of tests can we run? Here are a few of the top used cases:
– Email sometimes experiences a delay
– None of the emails with attachments sync with the mobile device
– Messages aren’t consistently signed with DKIM
– Messages to/from different sources cause a delay
– Messages “arrive all at once” or “never at all from 9PM to 11PM”
In the two months that we’ve been testing this new service, we have yet to find a problem that can either not be identified by this tool or that we cannot fix very quickly. This system can detect issues within the ExchangeDefender cloud, as well as any other email infrastructure out there (Office/Microsoft 365, Gmail, etc). This feature is a part of a much larger set of security enhancements we’ve been developing/testing, and would welcome any feedback and suggestions.
If you have found an issue that is causing a problem for the client, please let us know by opening a ticket. From there we can simulate the sort of traffic that is not reaching their mailbox correctly and give you tons of samples that will help identify exactly where the issue likely is.
To get started, open a ticket with “Email Diagnostics Request” and the type of problem you’re trying to solve and we’ll get right on it. This service is a part of a more elaborate mail testing package we are currently building to assure all our clients are properly setup, properly locked down, and ensure any issues are detected and addressed before they impact productivity.