PRO TIPS

Over the years, I’ve read hundreds of organizational and business books. The problem with the majority of these books is that they regurgitate the same information or have eight updated “new common sense” editions; “How to Organize Your Business! — 8th edition, now including Working off Lists!” (facepalm)

For the most part, the organizational books all have very similar methods for classifying and arranging everything in your personal and business lives. Normally, this process begins by creating and working off a To-Do list–prioritizing and checking off items as they are completed. This process has two man-made, deep-rooted problems:

  1. There are too many items to complete on the list; and
  2. There is not enough time to complete the items on the list.

Notice I said man-made problems. I say this because your list should first be filtered, then prioritized. So, let’s look a little deeper into these two excuses…

There are too many items to complete on my list.

When we create lists, we tend to be under dramatic (not stressing the importance of the task enough) or overdramatic (the opposite of what I just said.) Do all the items on your list need to be accomplished today? Are their items on your list that have low priority? If so, remove them. Place those items on the reverse side or on a completely separate list. The goal here is to accomplish the items that need completion by a certain time or day. If you find an item that is neither important or time-sensitive, remove it.

Another good rule of thumb is to create the list with enough detail so others could follow it. If you need to replace a light bulb in your bathroom and know that the only place close enough that sells that particular lightbulb is Home Depot; then on your To-Do list write:

  1. Go to Home Depot;
  2. Purchase replacement lightbulb for master bathroom vanity;
  3. Go home;
  4. Replace burned out master bathroom vanity bulb with the newly purchased replacement bulb.

Some would call these directions anal-retentive. However, remember what I said earlier:  Create the list with enough detail so others could follow it. Some could argue that step 3 could be eliminated. Fair enough. But leave it on the list because I’ll show you how it’s relevant in a few moments. Moving on…

There is not enough time to complete the items on the list.

Bluntly speaking, there are 24 hours in a day. If you can’t accomplish a daily To-Do list in 1,440 minutes, you have bigger time management issues than you think. I understand that life intervenes and things don’t always work out as planned, but you’re probably wasting more time than you think on items that you shouldn’t be.

Prudently, we all should plan for the upcoming day the night before. This allows us time to collect all our thoughts on the subject at hand without wasting precious time the day of trying to create and prioritize lists. If I need to leave the office and run errands, I try to include drive time, completion time, etc. So if I have to run to the post office to pick up an item, I would calculate 15 minutes (including traffic), 5-8 minutes in line, accepting the package, then another 15 minutes driving back to the office. Now underneath that item is where I start creating another list: My To-Don’t List. In this instance, my To-Don’t list would include: Don’t stop at Starbucks! Similarly, if I have to do Internet research on a specific subject: Don’t log into Facebook!

Now, do you remember my light bulb example and how one could argue that step 3. (Go home) could be removed. What if you didn’t go straight home and stopped off at a friends house or went to the driving range. In doing so, you were late getting home, and didn’t think about replacing the burned out bulb in the bathroom–even though you purchased a new bulb that very day. Would you consider this item as completed on your list? No.

We take small deviations during the day that add up to time we should have spent completing our tasks. In reading organizational book after organizational book, I found they do a good job in explaining how to identify and protect your time against “time suckers” such as email and walk-in coworkers. However, these books fail to explain the biggest time sucker is actually yourself. This is where having a To-Don’t list comes into play. After creating your prioritized To-Do list, create a separate list of things you will not do so you can maintain your commitments and complete your To-Do list. It may seems silly to write down items you don’t plan to do. However, it’s been my experience that the items we don’t plan to do take up the most time.

Michael D. Alligood,

Partner Communications Manager

ExchangeDefender | Shockey Monkey

877-546-0316 x707

michael@ownwebnow.com

What is it?

For the most part, the majority of ExchangeDefender services are ordered within the OwnWebNow support portal at https://support.ownwebnow.com. However, ExchangeDefender for Service Providers portal (or ExchangeDefender SP for short,) is where you, the partner, will order and manage the ExchangeDefender service for your clients. The ExchangeDefender SP portal is designed for IT Solution Providers that want to offer their own ExchangeDefender service under their own brand–including color templates and logo uploads.

How do I order it?

To order an ExchangeDefender Service Providers portal:

  1. Log into your OwnWebNow Support Portal (https://support.ownwebnow.com);
  2. Click on the Service Manager tab;
  3. Click on ExchangeDefender SP;
  4. Click the New Account button on the upper right of the screen;
  5. By clicking the New Account button, this will initiate the setup process;

Step 1. Contacts and Contracts

  • This information should be pre-populated with your administrative contact and billing information. If not, please provide this information.
  • Pricing: Although it is listed as $2.00 per month for ExchangeDefender SP portals; as an ExchangeDefender partner, you will exempt from this fee.
  • If you agree, check the following boxes:
    • Terms of Services;
    • Acceptable Use Policy; and
    • Service Level Agreement.
    • Click Next

Step 2. Service Configuration

On this page, you will start branding your ExchangeDefender SP portal.

  • First, provide an MSP ID. The Service Provider ID is a signal word that identifies your company, e.g. ABCTech, OwnWebNow, etc.;
  • Secondly, choose a product name. The product name is what you wish your ExchangeDefender service to be called, e.g. Awesome Email Scanning Service, ABCTech AntiSPAM Solutions, etc.;
  • Fill in all the necessary Admin contact information;
  • Click Review to proceed to the final step.

Step 3. Review and Finalize

If all of the information presented on this page is correct, please click Finalize Order. This will finalize this order and provision your portal. After you finalize your ExchangeDefender SP order, you will receive an email containing information about your new SP portal. After you order the ExchangeDefender accounts within your newly created SP portal, you will need to follow our deploy guide, located at: http://exchangedefender.com/media/ExchangeDefender_Deployment_Guide.pdf.

Ordering an ExchangeDefender SP portal is a one-time process. You do not need to order a new portal every time you wish to on-board a new ExchangeDefender client. You will use this newly created portal to add new client wishing to use ExchangeDefender, as well as manage existing client you previously signup for ExchangeDefender services. However, if you wish to use and resell ExchangeDefender Essentials, you will create and use a separate ExchangeDefender Essentials SP portal.

Remember, you will now use this newly created ExchangeDefender Service Provider portal to order and manage the ExchangeDefender service only. All other orderings, including Hosted Exchange, Offsite Backup, etc., will be ordered in the OwnWebNow support portal (https://support.ownwebnow.com). All service tickets concerning issue for any ExchangeDefender service should be opened in the OwnWebNow support portal (https://support.ownwebnow.com) as well.