Do’s and Don’ts: Selling your clients on Email Security Solutions
Learn more about the do’s and don’ts when selling security solutions
Let’s face it, most IT solutions in the business process fail because users don’t use them. They don’t use them because they see it as another unnecessary time waster in the process they are already accustomed to and count on everything being yet another thing management will soon forget about because they don’t work the same issues all day long. Sound familiar? All the new, cool, better, smarter ways of doing something will always lose to users unwillingness and inability to change. Until someone loses their job or the company gets sued for negligence. Oops!
So, what should you be talking about with your clients?
1. Don’t talk about backups – talk about long term email archiving and ediscovery.
2. Don’t talk about encryption – talk about safely getting data over without getting hacked.
3. Don’t talk about SPAM – talk about fake senders, fake links
4. Don’t talk about Phishing – talk about identity theft, compromised passwords and bank accounts.
5. Don’t talk about Compliance – talk about setting business standards and avoiding lawsuits.
6. Don’t talk about Web File Sharing – ask how they get important documents to their clients or vendors?
7. Don’t talk about Malware – ask them what they currently do to protect their staff from taking down the whole office.
Your clients have been hearing about SPAM and Virus protection for over a decades now, they view it the same way they view every other software license cost – part of doing business. The problem in 2018 is that it’s no longer just the technology complexity dictating business spending, regulatory bodies and government are getting involved in it too. Nearly every industry is subject to some new regulation, record keeping process, security audit, assessment or other “time waster” that they will have to deal with. So start clipping news articles and send them headlines with the message “We really need to set you up with ExchangeDefender so you don’t end up in the next article” – and I don’t mean it in a sarcastic or fear mongering way at all, nearly a quarter of my office time goes to time travel discussions and things businesses wished they had in place before they got in trouble. Talk to them now.
The Bottom Line:
Businesses you are trying to sell technical solutions to are already dealing with a lot of nightmares related to technology. They don’t want another thing to manage, report, customize, tweak and learn: they want something that reduces all of that work. That something is ExchangeDefender, all-in-one, end-user friendly email solution that removes things they don’t need to look at and makes stuff they are looking for easy to find.
I encourage you to talk to your clients less from a technical solution standpoint and more from the business process implementation. Yes, they may trust you because of your technical expertise but what you need them to understand (and what will ultimately earn you the business) is which business issues are going to be addressed by spending a few dollars a month. If they can identify with the problem, they will pay for it to go away because everyone is always trying to reduce costs and labor is the biggest one of them all. Help make them more productive.
2018 Best Sellers: ExchangeDefender Email Security Features
We’re almost done with the first quarter and I wanted to take a moment to brief you about the features that are driving sales the most. These figures were taken from the top 10% of our managed services partners (MSP) in the small and mid-market segment (so they aren’t skewed by distributors, ISVs and large government/enterprise orders). I want to give you an idea about what is selling out there and hopefully these are the same conversations you’re having (or should be having) in order to grow your business.
70% of our MSP’s say these email security features are making them money in 2018.
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Compliance Archiving
In Compliance with HIPAA, GDPR, Sarbanes-Oxley, SEC, PCI regulations.
We are continuing to see a massive shift from email backups to email Compliance Archiving. In a nutshell, our Compliance Archiving offers companies the ability to store up to 10 years of inbound, outbound, and interoffice email in the cloud where it meets dozens of regulator compliance, government and eDiscovery standards. Not only does it eliminate the pain point of managing backups, but it enables users to quickly and easily locate messages they are looking for on their own.
SPAM Filtering
Spam accounts for 14.5 billion messages globally per day. In other words, spam makes up 45% of all emails.
The more people move from their Exchange servers to the cloud (and Office 365) the more they realize how good they had it while their security was layered by their MSP managed solution. While everyone goes to the cloud hoping that “it’s good enough” SPAM filtering will work, companies quickly find out that the few bucks a month they were spending to keep trash out of the mailbox was really worth it. I have spoken to so many MSPs that couldn’t convince their clients to keep ExchangeDefender as they went to the cloud and that within a week of making a move to Office 365 they were right back on it – some unfortunately due to immediately failing an audit and phishing stuff flying through (more details on Phishing Protection and how to promote it later)
Encryption
Encryption use is no longer optional.
As we pick up the pace on the rollout of our Compliance Manager service, we are seeing a lot of sales made on the back of Encryption (free) and Corporate Encryption (addon) services. I’ll admit I have not spoken to a ton of people about it, but feedback we continuously get about the service is that regulatory requirements in several industries are finally starting to be taken seriously: health care, banking, mortgage/finance, CPA, and sales activity is typically the highest during Q1 and it’s also the time those industries go over their business process and direct their staff to use new services. Every time someone uses the encryption process in ExchangeDefender we seem to get more interest for the product from the third party that received the message so if you’re not promoting it, you’re missing out on real world demand.
Our top email security solutions offer must-have features for any business.
As I mentioned in the introduction, these are the services that are in demand now – so if they aren’t front and center in your promotional collateral you should be talking to our marketing team (!!! Action Item). Remember that companies will not pay for a service that is nice to have or even one they are required to have – they’ll only pay for things that either grow the business or reduce problems and make workers more productive and profitable. SPAM filtering makes people more productive while encryption and compliance archiving make problems related to backups and lawsuits go away. Since these features are part of a service every single user interacts with daily, they aren’t like to want to cancel it, giving you the opportunity for a long-term revenue generator.
Interested in Becoming a Partner? Or simply want to learn more about ExchangeDefender’s leading email security solutions? Either way, We’ve got you covered.
ExchangeDefender Address Book Lockdowns
Effective March 1st, ExchangeDefender will only allow delivery to email addresses that exist in our Service Manager or ExchangeDefender Admin Portal. This is a non-event for 99.999% of our clients (it’s only being mentioned because it’s a refresh of the AUP/TOS policy) and it is intended as a security precaution against threats we’re seeing in the wild and on our honeypot networks.
The Problem
ExchangeDefender as an SMTP proxy will scan and deliver any email targeted at a protected domain. Even though we sanitize each message and do not permit dangerous content through, if the email address does not exist on the clients server, the message will bounce to the sender. Now, imagine that sender doesn’t have an SPF/DMARC, and imagine that the address itself is spoofed – now send that message a few thousand times and an attacker can destroy a mailbox simply by overloading with non-delivery receipts and bounce messages.
Why this happened in the first place
Bad automation. It happens, and when it happens on a scale of ExchangeDefender, it creates an issue. So to minimize complaints, we just stopped actively enforcing address book validation. To those of you protecting servers on networks outside of ExchangeDefender’s control (think Google, Office 365, etc) the management and addition of new addresses will become automatic. Here is a peak at our new support portal. It should make a lot of you very happy.
Figure 1: Service Manager. Instead of having a ton of accounts in the listing, everything is now logically grouped by a Company. This way whenever you go to manage one client you only see the users belonging to that client and any addition or modification will pull pricing, configuration and meta data from that organization’s settings. This should virtually eliminate mistakes, billing issues and configuration problems.
Figure 2: Adding a new mailbox. The process is streamlined, clean and remarkably simple. The reality is that IT departments are no longer in charge of this anyhow, neither are our MSP partners. Businesses want the ability to control memberships, configurations, distribution lists, permissions and everything in between.
Figure 3: Mailbox permissions, settings, etc. There are several screens for this but needless to say we’re looking to expose a lot of the features that can be managed granularly in a way that businesses expect them to. Let’s face it, your average office manager dealing with the new hire isn’t about to fire up remote PowerShell; Strong passwords, additional features, granular control, public folder and distribution group membership templates, etc are all coming soon.
Other really cool stuff is coming very soon as well, we’re pretty excited with what we’re building and delivering… but the focus for us always remains on the security and safe communication – and everything that supports it goes hand in hand.
ExchangeDefender Account Lockouts
We live in interesting times. With over 1.4 billion compromised accounts and users relying on the same password for every site, it’s nearly impossible to secure users that don’t want to set strong passwords. Nevertheless, that’s what you pay us for and we’re doing our best.
Until the new Service Manager is in and automatic service policies with full compliance are added in, we’ve been forced to institute lockouts on accounts that are being compromised or have suspicious activity. Unfortunately, when an attack on a mailbox is launched it doesn’t come from one IP address, it comes from hundreds, and blocking them is impossible.
But locking the account and making the client change the password to something that isn’t on the dark web.. that’s simpler. This is something that absolutely has to get done, if the account is used for spamming purposes it can blacklist that address, domain or worse.
If your account gets locked out due to a security compromise, you can now unlock them and restore service automatically.
Just go to the Service Manager, find the user, reset the password and you should be all set.
P.S. In the event that you aren’t regularly changing your clients passwords, or you have ridiculously simple ones, we need to talk. Part of the issue is that your clients, regardless of size location or industry, are just SPAM zombies waiting to happen if you don’t set long and complex passwords that aren’t used anywhere else. If you don’t want to do that, we need to talk about two factor authentication. ExchangeDefender network has never been compromised – but individual accounts get popped all the time and it’s generally with a password that is well known and available in a simple Google search.
Client Support – Can’t someone else do it?
On February 1st, ExchangeDefender will officially start providing end user support for all email issues related to our platform. For our many partners and resellers this means that we will, under your name and brand, take and place calls and help your clients solve email problems. At no additional cost, across our entire Pro line of services: ExchangeDefender Pro, Exchange Pro, Compliance, and Encryption.
It just makes sense. Our entire service lifecycle is structured around ITIL, integrates into our partners support infrastructure seamlessly, is covered by our SOC1 and SOC2 audits, comes with advanced reporting, security/id, session and call recording… and a lot more that we cannot publicly disclose. But if you join me:
Wednesday, February 7th, Noon Eastern
Click here for the NDA & Instructions
This is going to be one of the denser webinars we’ve ever put together and the audience includes everyone from management down to helpdesk – what I have on deck is a layout of our service model, our scope, our escalation policies, our compliance protocol, authentication and validation service, etc. Consistency in this service is key so winging it or improvising isn’t an option.
-Vlad
P.S. I encourage you to check this thing out live. If you think this will be a service you offer down the road, this webinar (minus the Q&A) will be required viewing and the software will track attentiveness so if you even mildly care, I’d tune in or make someone at the office watch it.
Upcoming Service Changes
We have some cool new stuff going live before New Years that you need to be aware of. It’s been a very busy season for every elf in the workshop so we’re taking some time off after Christmas, please read below I promise it’s important.
Encryption
This service continues to be our focus as we bring up massive changes to UI across the product line and Compliance stuff in general for one simple reason – it’s in heaviest demand. If you aren’t building a business on it, we should talk. In the meantime, we have a huge facelift to the Encryption Notifications.
Now I don’t know about you but our old encrypted mail notifications looked more like a Nigerian Prince scam than legitimate business notifications. We now have beautiful HTML/txt email notifications for the entire notification chain and of course your colors and your logo will be front and center. After the ExchangeDefender UI upgrade is complete, this branding will be customizable down to the domain-level so that recipients can identify the organization directly instead of the MSP/VAR/reseller. Mobile looks pretty good too.
We have some new stuff happening with reporting, audit and log control that’s coming to the Compliance Officer section of ExchangeDefender launching in early 2018. If you have any feature requests, we’d love to hear them.
P.S. We know, we know, you want to send attachments through portal replies. It’s in the works. In the meantime, Web File Sharing does this stuff safely, securely and with a ton more compliance flexibility.
Fake / Vanity / Service Accounts
If you have fake, vanity, group, service, dog and generally non-person accounts in our support portal, they will be suspended next week.
We’ve announced this change several times this year and it’s going live next Wednesday. The reason is long and boring but it showed up in our numerous audits that looked at the our change control, service order and change mechanisms… and long story short, we nearly flunked it because you cannot have unidentified personnel change control of service records. Ooops.
Now I know, I know, I hear you… “But Vlad, business case scenario, my techs all need to see the upda..” – I know. And we have already solved that problem. If you have an engineering team that works as a group and all of them need to get updates when one person makes a change or request, we have a policy driven system in place to handle notifications. If you go to your company and edit company details you will see the following at the bottom:
Put any email, distribution list, PF address, etc there and every update, order, notification or (insert reason for having a vanity account) will be copied automatically. You can also check the box if you don’t want admin-level updates being sent to the group account. If you do, you will see a new checkbox on every ticket update (Admin CC) that will allow you to manually forward ticket updates for that specific ticket to your group.
Chat
While I have you on that page disabling vanity accounts (click on your profile and write down your PIN somewhere), we are going a step further in terms of support. As I mentioned on many webinars this year, our product and our service is going to get a lot more chatty and user-oriented. No, we’re not going direct or trying to cut you out of the food chain but the reality is that in order for us (and you) to be more valuable to our clients we need to communicate faster to our users when there are issues. Hence the changes to support, additional services for support handling, more features for notifications and upgrades to all the UIs and so on. One new addition that is already live is our public chat – it’s available on every page at ExchangeDefender.com in the lower right hand corner.
Tapping this button will launch a live chat and my entire company (myself included) is available on it and can be pulled in on demand. If you use your email address AND your PIN, my staff will be able to help you as if you were logged into the support system and opening a ticket. They won’t make service changes for you (see above about SOC1 & SOC2 audits) but everything else will be the same as opening a ticket.
Google Suite / Gmail Compliance Archiving..
Finally, yes we’re now providing Compliance Archiving for people on the Google business mail platform. We’ve tested and certified on the Google G Suite Business Solution ($10 and up, it should also work with the $5 one)
Reoccuring Invoices
Finally, a bit of a bugfix (with some additional functionality) that should help with billing. Many of you use our Shockey Monkey platform to manage accounts, users and to do reoccuring billing. After the system upgrade to PHP7 our infrastructure for reoccuring invoicing didn’t allow for changes to reoccuring invoices (oops) so we’ve had to go back and not just fix the issue but add more flexibility to it. Here is the new look:
The new Last Time Generated field allows you to reset the clock so to speak and rerun any invoices you may have skipped. This is very much a temporary fix but we’ve had a lot of good feedback from folks that aren’t on top of their billing that this new feature helps solve those problems so it’s staying. Lot’s of new stuff on the SM front in 2018.
2017
We hope you had a great one. For us, it’s been a rather arduous rebuilding year that has seen us make massive upgrades to our infrastructure, redesign of our data centers, upgrades to backoffice stuff, dropping a lot of vendors that weren’t up to the challenge and while I wouldn’t wish this kind of workload on any of you, I’m really in love with what we’ve been able to do this year and all the opportunities it now opens for us and for our partners. While losing some flexibility has certainly cost us some business, it has brought a lot of predictability and stability across the board. While outright replacing a lot of gear and subsystems was really painful, everything that we’ve redone has reduced our problems and issues to a nil. And while all of this has been rough at times, sticking with the process, standards, audits and the way we run the business has brought a new level of resilience and optimism that I haven’t seen here in a long time. I don’t recommend it, but the results are incredible.
With that, I’m confident that everything we have in the works now will make everyone we serve far better off in 2018. Next few years are going to be amazing as we bridge that gap between the old world of email, compliance and encryption with the new world of on-demand service and realtime communications.
Thank You
It goes against all marketing laws to write a blog post about a service or product you’re trying to pimp. Thankfully, my marketing folks have a few days off for Thanksgiving and my blog publishing credentials still work.. so on behalf of the whole team at ExchangeDefender, thank you for a wonderful year. We hope you had a wonderful day and I wanted to share something we’re all thankful for from the business perspective because it’s not all about the money.
Thank you for your faith – When I first started Own Web Now Corp, I only promised to get your yellow pages ad on the Internet for $99. Fast forward 20 years, we have entire companies (large ones at that) trusting us with their entire communications chain from email to backups to business continuity. We deliver and manage that service from three continents on what has traditionally been very unreliable software and perpetually breaking hardware. The level of faith our clients put in us to make their data safe and secure every day is something we’re beyond thankful for.
Thank you for your trust – Our very business exists out of the core distrust for the content on the Internet. Our tagline is “I kill SPAM for a living.” Yet in a world that is increasingly antagonistic and unpleasant, we’ve found people on every continent that trust us to get their mail around safely and securely. That’s a level of trust that is hard to express the appreciation for – seeing how nearly 20% of our time goes towards audits, checks, monitoring, adjustments, drills, and tests.
Thank you for your feedback – It’s hard to say this with a straight face since it’s become the industry joke in a way that Microsoft outright dismissed partners issues without an ounce of sincerity. Personally, I mean every word of it. We’re far from perfect. But I appreciate the feedback in all areas of our business and I always tell my employees to treasure it. “This is a business. Competitive business. If a client is complaining they are doing the dificult work of trying to make things work. Treat feedback as if your job depends on it – because that client could have taken the easy route – just moving it somewhere else that this problem doesn’t exist. It’s not bitching, it’s free troubleshooting!”
Thank you for your loyalty – We’re lucky to have a massive client retention rate – we don’t take it for granted either, we work very hard to maintain it and we still have clients with us that have been here since 1997. If there is a legacy behind this business it’s that when you do a good job and care about the service you’re delivering, people will stick with it because they know you’re on their side. That loyalty behind Own Web Now is what made ExchangeDefender possible, with ExchangeDefender we were able to build Shockey Monkey and with the new partners that brought us we’ve been able to become more valuable and get migrations, support, billing and soon every service you may need. Even the really stickly, legal and complex ones like Encryption and Compliance Archiving.
As a team, we’re thankful for this and much more. We hope you had a wonderful day, in US and abroad, and we thank you for your business. Always.
New Corporate Encryption
It has been a while since we’ve upgraded the ExchangeDefender UI but as you’ve seen with our other products and services, we’ve got something big coming over the next quarter: redo of all of our web interfaces to be more responsive and more useful. We’re starting with Encryption simply because it’s our most popular service. Allow me to unpack this upgrade as it’s a lot more comprehensive than it seems.
First thing you’ll notice is that ExchangeDefender will begin integration with 2FA/OTP for an additional layer of security. Two factor authentication, one time / disposable passwords, security tokens and so forth allow the users to login and use the service only if they have their password as well as a company issues OTP device. If your users tend to use the same password on multiple sites or like weak passwords that they never change please give us a call and let us set you up with a device.
On the exact opposite spectrum of concern, there are recipients of encrypted messages that generally don’t want to provide their email, name, etc or fill out long forms. For sites that interact with third party recipients (Encryption, Web File Sharing, Local Cloud, etc) we’ll now allow social media authentication as a login.
Inside the product itself you will find a fully functional email client with a responsive interface that quickly loads data without page refresh or long delays.
Since we have so many clients that actually live inside these interfaces and do bulk of their work there, we even have a lighter mode that hides a lot of the navigation and branding and helps you preserve some screen real estate.
We’ve made massive improvements to the functionality of the product as well. With so many of our encryption clients (and corporate clients) demanding a more functional email experience we’ve decided to eliminate Outlook and Gmail from the equation entirely. With the new encryption product you’ll be able to send emails, attachments, respond, forward messages and print from the site directly.
All these features are coming next week but we’re far from over: our Enterprise Encryption is getting a massive facelift as well. You’ll soon be able to create a full Compliance and Policy manager role that will be able to inspect and report on what is going through the encryption system. You’ll also be able to create specific encryption policies that will help route messages within the organization for manager approval, HR screening (man-in-the-middle role), content traps and much more very soon.
We hope you like it.. because it’s coming to the entire ExchangeDefender / Shockey Monkey universe. Our more ambitious goal is to build an entire application suite where organizations can more effectively manage their mail flow securely but also turn it into an actionable and accountable platform that doesn’t obsess with “inbox zero” and anxiety over email overload. The future looks bright.
Sincerely,
Vlad Mazek
CEO
ExchangeDefender
Remaining Relevant In Email Security
Sometimes perspective matters. Allow me to offer you mine as the CEO of ExchangeDefender.
Last week we held a huge webinar to announce the biggest addition to our business in over a decade. One that will see our business grow exponentially over the next few years. The response from the people that have attended the webinar has been fantastic. But if we’re being honest, we had more partners apologize for not being able to attend the webinar and ask for the recording than we had in attendance for the webinar. As always, we provide a direct link to it a few days after the event but this time we did something different.
Recognizing that our partners are swamped and busy running their business, we went a few extra steps. We called every single attendee that came to the webinar. Less than 5% answered the phone or returned the voicemail. We shot a quick 5 minute video to summarize the content of the webinar for people that are too busy. We created flyers.
Today I wrote up a bullet list summary of our webinar, again for everyone’s convenience, but I buried the big announcement as a single line bullet point half the way through the writeup and asked the marketing department to use half the newsletter to highlight our marketing and advertising efforts.
Why?
I have no doubt our new support service will be a smash hit. In fact, we’ve already been overwhelmed with the response to it. Not only will it make partners that offer these services instantly more profitable (because we’re doing the work) but it will open up a marketplace for partners that didn’t have an expertise in email security, compliance, encryption and other “real business concerns” a venue to provide the service now that someone else is going to stand behind it. I’m not worried about us, we’re doing great.
I am, however, worried about many of you. I totally understand not being able to get to a webinar, an hour is too much to ask. But if you can’t answer the phone or return a voicemail.. what are you doing to give yourself a chance to grow a business? If you’re too busy to answer the phone or see what the vendor you already work with can do to make you more effective and profitable, how are you going to implement and promote those solutions that are designed to help you? If you’re too busy with work to actually improve your work and to make it profitable, then how do you grow? How do you improve your odds to survive and thrive in an environment where big players are working tirelessly to eliminate and displace you? How do you learn about delivering the new services clients need and how do you talk to them before someone else reaches them?
We owe our business to our partners. Loyalty is a pretty big thing for me personally because I’m here thanks to the thousands of people that chose to trust us. Our business responsibility is to have your best interest in mind.
And with that, I wanted to highlight marketing. The IT world is changing and the concerns businesses face with their technology are going beyond uptime and reliability. I have assembled a great team at ExchangeDefender not just to help you deliver these services but to educate you and to help you promote that service to the business community you serve. Helping you double profits on our services next year is a short term goal. Making sure you remain relevant, profitable and successful 3-5 years from now – that’s where my mind is at.
-Vlad
P.S. I don’t mean to criticize anyone; I understand the time is scarce and you have a million webinars, phone calls, emails, voicemails and social media notifications. You know best how to spend your time and the last thing on my mind is trying to offend or guilt you about not attending the webinar – if you read this that way I apologize and I hope you give it another shot. Truth is, we track this stuff: partners that show up for our webinars, that take the time to consider the solutions and work with us to implement them do 23x better financially a year out (from Aug 2016 to Aug 2017) than those that don’t show up or answer the phone. Those are the numbers I know and the numbers I can track. I want that kind of success for all my partners. I have no doubt we’ll be killing it with support next year – but I feel like my responsibility to you, to all of our partners, is to help you grow. And I can do that much better through marketing efforts than we are doing right now. Hence the highlight.
ExchangeDefender Bounce Whitelisting & Quarantine Access
We’ve never invested as much as we have in 2017 when it comes to infrastructure and now that those massive upgrades are nearing completion, you’ll start seeing an avalanche of new features and services we’ve been working on all year starting to show up. I wanted to write this blog post to address one that is the largest piece of annoyance for our clients and that is whitelisting bounce emails and domains.
A little bit of background: Every time you see a bounce*@ email address is the last time you will see that address. These disposable, script generated addresses are only valid for a short period of time and are used by the mailing list companies to track bouncebacks and replies to their campaigns. On is generated for every single email sent out and if you look closely at them they usually have a random string or your email encoded in the user part of the email address. Whitelisting them, as so many people often try, is to put it simply: pointless. Naturally when the next email comes in from “the same sender” it’s going to have a completely different from address and the old whitelist entry will not fire. This tends to get really annoying really fast for clients that don’t understand what is going on behind the scenes.
To make things easier and assure delivery in the future, ExchangeDefender will now detect when you’re attempting to whitelist a bounce/disposable address and offer to whitelist the entire domain for you. We’ve stripped out the product branding so you can forward this to your clients or include in your own documentation/newsletter. When they click on a Trust link in an email report they will see this prompt:
And if they go through our online portal and attempt to whitelist a temporary bounce email, they will see this:
Is that all? Well, not quite. You see, most of these bounce lists are coming from legitimate sources such as Constant Contact, MailChimp, SalesForce, etc. Later this fall we will be releasing a new “Newsletter” feature but in the meantime our new managed whitelist (enterprise-wide) will make sure these bounce messages getting caught in SPAM folders due to their contents (but from legitimate sources) are no longer something your clients have to worry about fishing out. So yay, less work for everyone involved!
One more thing
While we’re on the “less work” train, infections and filename/filetype policy violations will no longer involve going through our team to release messages. You can now release infected or policy violating attachments/messages on your own through the Domain login at https://admin.exchangedefender.com. (psst. You can even let your clients / CIO types access this since it’s a domain-level feature, not an MSP-level feature)
Proceed with caution though, delegating access to this content is still a terrible idea though and please make sure you have adequate sandbox/antivirus/anti-rootkit software installed anywhere you download these. For every legitimate release request we get there are dozens of “No, my client does a lot of business with UPS and they definitely need that .exe that UPS emailed them.”
We hope these new features make you more productive and safer online. We’re really excited about everything else we have coming up!