LOUIE Mailbox Server Reload
Last week we successfully upgraded the OS on LOUIEMBOX1 to Windows Server 2008 R2 (From 2008 RTM SP2) as part of the outline to bring automated, native DAG redundancy to LOUIE. This weekend we will be reloading the OS on LOUIEMBOX2 and LOUIEMBOX3. In preparation for the reload we’ve performed the following steps:
· Updated the ExchangeDefender delivery location away from LOUIEMBOX2 to LOUIEMBOX1
· Moved all offline address books generated by LOUIEMBOX2 to LOUIEMBOX1
· Ensured all public folders were replicated between LOUIEMBOX2 and LOUIEMBOX3 to LOUIEMBOX1.
· Moved all users off LOUIEMBOX2 and LOUIEMBOX3 to LOUIEMBOX1
The OS reload will be transparent to users and is expected to be completed by Sunday evening.
Travis Sheldon
VP, Network Operations, ExchangeDefender
(877) 546-0316 x757
travis@ownwebnow.com
ExchangeDefender–Lexicon & Pattern Matching Encryption
This week our main focus has been implementing more advanced encryption methods. These new additions will be available sometime next week and will require an additional fee to enable these features. This new system implements two new types of encryption “triggers” that will flag the messages and send them through the encryption process.
Lexicon Encryption
The first method is called Lexicon Encryption. This feature works by examining a pre-defined set of keywords that act as encryption triggers anytime they are encountered inside a message. Once a keyword is located inside of a message, that message is sent through our encryption process.
The [Default Action] determines the action that occurs once the message hits the encryption system. You can choose one of the following:
Encrypt
*This is the normal encryption process, which will deliver a secure link to the user’s mailbox and require a password to view the message.
Clear Encrypt
*This method is similar to the normal encryption method, except a password is not required to view the message.
Alert Administrator
*This method, delivers an encryption summary to the domain administrator and will require them to (view, deliver, delete) the message before it reaches the user.
We understand that some users may already have a predefined list from another 3rd party or software provider. So we have implemented a very simple “import” process which will allow you import these keyword definitions.
The format is .CSV and is implemented in the following sequence: (keyword, category)
Pattern Matching
The next method is called Pattern Matching. This approach examines the message for a series of common patterns found when referencing things like (credit card numbers, social security numbers and birthdays.) Later in the year we also plan on implementing custom pattern matching, which will allow you to enter your own custom defined patterns.
Once any of these patterns is located inside of a message, the same encryption process will occur. Unlike Lexicon matching, each individual pattern is allowed to have a different action. This will help route crucial and confidential information more accurately.
Hank Newman
VP Development, ExchangeDefender
hank@ownwebnow.com
ExchangeDefender Encryption Survey
As discussed on our quarterly webinar, we are rolling out an upgrade to our encryption package and adding lexicon encryption (custom dictionary), pattern matching (account, date of birth, ssn, credit card numbers, etc) and more. The standard free encryption that is triggered by the user (by putting [ENCRYPT] or [CLEARENCRYPT] in the subject) will continue to be free but the more advanced features will come at a price and we are looking for feedback on what would be the most valuable to a small business.
ExchangeDefender Encryption Survey
The whole thing is 11 questions and only 4 of them will require some creative thinking (the first 7 are all contact info). It will take you 2 minutes – tops.
Here is what we are trying to figure out.
We have no problem selling ExchangeDefender to the high end enterprise, corporate environments and organizations that have government regulators threatening them with fines. That part is easy.
What we want to target is small business that might pay for encryption as a part of it’s organizational management. Allow me to explain.
Let’s assume you just hired a sales person. They do not have a huge technical background so you want to help them by screening their outbound emails. How? Set ExchangeDefender to route their sent messages to you for approval. Before the message from them can go out you must sign of on it.
Down the road you grow and now you have lots of sales people. Instead of approving and babysitting all of them for quality control you want to just stay in the loop on the deals they are working on. So you set ExchangeDefender to copy you on all their activity. You keep a folder in your Outlook that holds every message sent by your sales staff to potential leads and don’t have to ask who they are talking to or did through CRM, you see it in front of you in realtime.
What we would like to figure out is if there is enough interest out there among small businesses to better control client communications. I know from managing a small business and dealing with lots of small business owners that the concern for data leakage is significant but is it significant enough to spend a few bucks a month to safeguard it? That’s the question I hope you can help us answer!
Please help us out by filling out the survey. We might be nice and throw you a discount on some of the encryption subscriptions in return 
Sincerely,
Vlad Mazek, MCSE
CEO
Own Web Now Corp
Coming this Week…
This week we’ll be touching a couple of different topics. The first one, if you have folks on XDSYNC we recently released a new version of it that has some upgrades to the tool. These upgrades include enhanced security, enhancements to the new password syncing feature we added in the latest build, among other minor tweaks. Please feel to free to download the new distribution here:
Among other exciting news, our CEO, Vlad, laid out our plans for the rest of the year in detail last week. In case you missed it, you can catch that here in its entirety. It is a bit long but since it is our roadmap in essence I’d say it’s worth listening to it over lunch.
http://www.exchangedefender.com/blog/2012/04/quarterly-meeting-summary/
Feel free to reach to me with any questions regarding the Support of any of the points covered.
Carlos Lascano
VP Support Services, ExchangeDefender
carlos@ownwebnow.com
(877) 546-0316 x737
Shockey Monkey Web Connect
SM Web Connect allows you to quickly add Lead Creation or Support Request integration directly into your existing website. We have two different implementation methods: one that is very simple & one that requires minimum modifications to get it working on your website. These are both Shockey Monkey Pro features and will require you to upgrade your subscription to PRO, in order to take advantage of these features.
Method 1 (Easy):
This method combines the backend API mechanics and implantation methods from our servers and simplify requires a one line HTML insert on any webpage to enable either (Lead Creation or Ticket Creation).
Copy and paste the <iframe> code into the HTML of your site where you would like the form to appear.
· You should edit the [src] to match the portal address of your unique portal.
· You can also switch the appearance by modifying the [theme] parameter, values 1-6.
· If you would like to adjust the [width] and [height], those can also be modified.
Lead Creation
<iframe src=”https://portal.shockeymonkey.com/api/v1/template_lead.php?theme=3″ style=’width: 370px; height: 450px;’ scrolling=”no” frameBorder=”0″></iframe>
Ticket Creation
<iframe src=”https://portal.shockeymonkey.com /api/v1/template_ticket.php?theme=2″ style=’width: 370px; height: 300px;’ scrolling=”no” frameBorder=”0″></iframe>
Method2 (Advanced):
This method is for those who are more comfortable with editing HTML and want their form to have a special look and feel or a tighter integration into their website. The only real requirement is that your website supports PHP for the transactions to occur.
You can download the development package here, it will contain 3 files.
· demo_server.php
o This is the only file you are required to edit, to have this working out of the box. Simply modify the following lines to match the primary admin account within your Shockey Monkey portal.
· demo_create_lead.php
o This is a very simplistic implementation of our current API to handle new contact creation, which in this instance is directed towards leads. You can modify the look and feel of this file to match your unique needs.
· demo_create_ticket.php
o This is a very simplistic implementation of our current API to handle new ticket creation. You can modify the look and feel of this file to match your unique needs.
Hank Newman
VP Development, ExchangeDefender
hank@ownwebnow.com
Quarterly Meeting Summary
On Tuesday we held our quarterly meeting and announced our new roadmap for the rest of 2012 season. If you missed it by any chance don’t worry, it was recorded and I encourage you to watch it.
ExchangeDefender & Shockey Monkey Quarterly Meeting
Length: 45 minutes, 1:10 with Q&A
You may need a GoToMeeting codec (download)
This is the most important webinar we’ve ever held. You need to see it.
Everything that was announced will be launching over the next 30 days and just about everything will impact you.
In short, ExchangeDefender Security now includes advanced encryption (lexicon, pattern matching, recipient policies, smart routing and compliance officer support). ExchangeDefender organizationally is launching Managed Messaging, a full 360 online communications product that includes presales, onboarding, email migration, Outlook setup and 24/7 support. We’re also enhancing our security and extending the capabilities of Level 1 support to open tickets and help troubleshoot issues over the phone (previously reserved to higher tiers). We are making our tech savvy partners more equipped to take a larger share of the communications pie while enabling companies that don’t want to run into the cloud a way to have us do it all on their behalf.
We’re effectively doubling our scope of services and our business. All in hope that it makes us your biggest partner.
Over the next two weeks we will be introducing you to the concepts here as well as my take on my personal blog. The feedback on our direction has been amazing so far – and on behalf of the ExchangeDefender teams, I look forward to working hard for you to continue making you successful.
Sincerely,
Vlad Mazek
CEO, Own Web Now Corp
vlad@ownwebnow.com
(877) 546-0316 x500
Shockey Monkey RMM User Interface Contest!!
Shockey Monkey is looking to offer the BEST RMM User Interface and to do that we need your help!
We are now holding a contest to find the best, most user-friendly and appealing layout for the dashboard (for the IT department) and printed report (for the end user) for the Shockey Monkey RMM User Interface. Every submission is welcome! In order to enter, we would like you to create and design an interface that would show you what you need to know, what you need to present and demonstrate to your clients. We want to know the best way to design an RMM dashboard with the best strategy and best look and feel! We’re not looking for a Picasso appeal or the accuracy of a CAD design – just the general layout, presentation style and scale.
The overall goal of this contest is to figure out a way to present all of the information below, into something that the end user, business owner, decision maker, etc., can look at and understand the value you deliver and IT problems they face.
Hard drives
Patches applied
Operating System
Event Logs
Critical Issues
Availability
RAM
Optical Drives
Serial Number
# of Monitors
External Drives
Here are some of our current screenshots of the RMM:
This is the current Dashboard that shows uptime and downtime and recent event history:
This view currently shows the system information and a lit of installed applications:
This view currently shows all the event logs and details regarding each entry:
There are CASH (American Dollars) prizes with our contest! There will be four cash prizes given away: $1,000 to the winner of the contest, (2) $250 to the runner-ups, and $100 for the honorable mention.
Put your creativity cap on and help us make the Shockey Monkey RMM look awesome!
To submit your entry, simply send us an email at contest@shockeymonkey.com. Thank you and we look forward to seeing your ideas!
Not so legalease: By entering this contest you are granting Own Web Now Corp exclusive right to use, distribute and modify your design at will regardless of whether or not you win any of the 4 prizes. You agree not to send in any copyrighted works or works of other individuals or companies and we in turn agree not tell the copyright owner where you live in exchange for a candy bar.
Moving on up…
Today marks a very special day for the ExchangeDefender Hosted Exchange team: today we put our newest 2010 cluster for Hosted Exchange Essentials: DARKWING.
For many of our client who jumped on the offer of Hosted Exchange 2010 Essentials, the biggest selling feature was the price. Partners were able to finally compete head to head with BPOS / Office365 by using our Hosted Exchange Essentials.
Unfortunately, there was one drawback: All Essentials clients were placed into an already existing server infrastructure used by our full Hosted Exchange clients. At the time of release/announcement of essentials, the projected demand for the solution did not call for a dedicated infrastructure environment. Hosted Exchange Essentials has now grown to the point where we felt it would be best to separate the load of users of Essentials and Full Exchange between unique networks, but technically segregated.
After careful planning, we’ve designed a way to marginalize the impact of the migration to DARKWING for existing Hosted Exchange Essential mailbox. While we will offer the ability to stay on ROCKERDUCK (we certain conditions), we highly recommend Exchange 2010 Essentials users migrate to DARKWING as there are certain feature sets (Such as Address Book Policies), which are currently not available in our other networks currently. All new accounts for Essentials are currently being provisioned DARKWING and all existing users will be automatically migrated. Prior to the start of any work the ExchangeDefender team will reach out to the partner who controls the account to coordinate changes.
Travis Sheldon
VP, Network Operations, ExchangeDefender
(877) 546-0316 x757
travis@ownwebnow.com
Join Us for our Quarterly Meeting!
Trust us, you won’t want to miss this webinar!!!
With Q1 in the books we are ready to announce everything we have been working on to make your life easier and business more profitable. There will be several BIG announcements that will be made during the webinar so please attend live to ask questions. It will be recorded so you can watch it later at your convenience. To register simply click the link below:
Tuesday, April 24th, Noon EST
Topics that are going to be announced:
Announcing: Managed Messaging
Changes to ExchangeDefender Support
Shockey Monkey Web Site Extender
Shockey Monkey RMM Update
ExchangeDefender 2012 Roadmap
Shockey Monkey 2012 Roadmap
Sign up for the Webinar NOW!!!
Stephanie Hasenour
VP Marketing, ExchangeDefender
stephanie@ownwebnow.com
Outlook 2007 SMTP Security Add-in (Fixed)
Here at ExchangeDefender, we have finally resolved the issue with our Outlook 2007 SMTP Security add-in. This project has been a thorn in our side for quite some time and I’m proud to announce that our development team has finally got it working! We spent the good part of the week going over and over Outlook 2007 & 2010 documentation and implementation methods for Outlook controls. After hours and hours of troubleshooting and testing new scenarios we’ve finally got all the pieces to fit together correctly. I’ll briefly describe the development cycle of this project, to help enlighten those who think bugs/feature requests get brushed aside and forgotten about.
Our original Outlook 2007 add-in was created years ago and was at a time where Outlook add-ins weren’t really supported NATIVELY. So part of the conflict was restructuring our code to take advantage of the native Office 2010 hooks, since they are backwards compatible for 2007. We had to phase out all of our old methods that had a heavy dependence on a 3rd party Outlook .dll called (Redemption). That was our first hurdle.
Then we found out while everything would compile without any conflict, the add-in still wouldn’t load correctly inside of the Outlook application. So we went back to the drawing board and examined what was happening on a lower level. To our surprise, the compiler (Visual Studio 2010) kept replacing the Outlook 2007 included references with the newest 2010 files. This was completely unexpected and unwarranted behavior in comparison to what we were expecting. So to keep things on par, we moved the development environment to a virtual machine running Windows XP, Office 2007 & Visual Studio 2010. This resolved the conflict of Visual Studio fetching incorrect .dll files and replacing them at compile time.
Perfect right? Everything should work…
Nope, the next issue was the worst! The add-in would not load and didn’t generate any errors…
A developer’s worst nightmare: Trying to figure out what’s wrong with absolutely nothing to formulate a reason for the failure. We’ll apparently there was a slight conflict between the old way of handling the .manifest file and loading the ribbon controls. So after we tweaked the registry controls and load behaviors, we then rewrote some of the ribbon controls to support the newest version of VSTO. That’s when things started to work!!!
So, as you should be able to conclude, it was no walk in the park. We would have loved to get this working a very long time ago, but at the time we simply didn’t have the time or resources to address the issue directly.
Hank Newman
VP Development, ExchangeDefender
hank@ownwebnow.com