LiveArchive MSP Launch
As you’ve read/heard we’re expanding our LiveArchive offering to include unlimited backups of email (external + inter-domain/office) powered by an affordable and flexible S3 object storage. We’re nearing completion of the deployment with our enterprise and managed clients and are starting to schedule rollouts for our MSP and SMB clients in November.
ExchangeDefender LiveArchive will enable you to provide long-term archiving and email backup. It may surprise you that none of the email hosting operations includes a backup – so if your mailbox gets accidentally deleted, if you suffer a crypto locker or similar compromise, if you have a malicious actor internally, or if you get hacked – all your data is at risk. The vendor will quickly point you to their terms of service that tell you data backups are your responsibility. LiveArchive has traditionally been the “backup of last resorts” to many of our clients who trusted their vendor for backups or used a local NTFS backup facility.
To thank our partners and clients for their business, we’re including this in our offering free of charge but you must deploy it in 2023. This type of service starts around $3-5/month/mailbox for MSP resellers with a big volume discount so if you’re currently backing up your Exchange or Office365 / M365 or Gmail you’ll be able to save your clients ~$30-60/mailbox every year!
We want to make our partners look good with this new service and invest in a free rollout service for LiveArchive. Every Office365 client we demoed this service to has signed up for it and we fully intend to charge for new domains after January 1st so if you want to grandfather this offering for free and make some $ during a tough economic cycle, we’re here for you:
LiveArchive Orientation Webinar
November 8th, 2023, 12PM EST
To sign up, https://attendee.gotowebinar.com/register/9154739856133683550
Webinar attendance is required in order to get LiveArchive deployment and support, if you cannot make it to the event don’t worry the recording will be available shortly after the event ends. Please keep in mind this offering has had enormous interest from our partners in particular (again, you’ll be able to save your clients $30-60/user/year). Please do not delay as we fully expect to book our 2023 deployment calendar by mid-November. To get ready, launch a Minio instance or set up a free Amazon S3 account and confirm they are accessible from the Internet. We look forward to seeing you on November 8th, sign up today!
Anything down? We’re improving our NOC and communications!
When things malfunction at other companies, they blame vendors and equipment. When things malfunction at ExchangeDefender, we build products and services so we never have to deal with the problem in the first place. As a result of a DDoS attack last month, I am happy to introduce you to our new service that will improve one area in which we undoubtedly suck the most: communication.
Say hello to AnythingDown.com:
It’s an offsite NOC alert site that’s branded for you.
At ExchangeDefender we do a pretty amazing job communicating and working with our partners, it’s actually our #1 selling point, that you can come to our offices and data centers, you can work with our team and get things done. But when something breaks, that same business friendliness and accessibility is an achilles heel – clients swamp the phones demanding to be briefed on every detail, “Friends of Vlad” call every staff cell phone they can find, the staff that is there to help/coordinate/assist in technical work cannot efficiently correspond and inform every user particularly when things go down and everything isn’t working as it should.
This is where ExchangeDefender XDNOC (aka “AnythingDown.com”) helps.
It’s off site. Doesn’t rely on our networks at all.
It’s on it’s own name space. Not dependent on our DNS/registrars.
It’s branded. Your name, your image, your message.
That last bit is pretty important – we realize that our larger clients have many employees that have never heard of ExchangeDefender, ditto for our partners that don’t want to reveal ExchangeDefender is behind their branded email offering.
Not to worry, your site is already branded and you have your own Service Provider XDNOC: https://<yourExchangeDefenderSPId>.xdnoc.com
It’s yours, it’s yours for free, and we’re just getting started. For the next week or two, the site will host ExchangeDefender content only as we add in the mechanism for RSS subscriptions, linking, SMS/txt alerts, and email notifications.
But this is just the beginning. As an ExchangeDefender subscriber you will have access to this site to tweak it as necessary and to add your own NOC alerts. That’s right, we’re not just building this for ourselves, we see it as a role of central accountability for everyone that relies on our services and all the services you use to deliver a solution. We all want to keep the client happy and informed and this will help out a lot towards that goal.
Our expectation is also to have our proprietary monitoring and alert feeds published on AnythingDown.com going forward so you can see or anticipate the issues that our infrastructure is seeing even before there are tickets or human confirmation of the problems. For many that will be way, way, way too much data but we feel it’s better to present it and get more eyes on it than hide it and hope it’s handled through automation or our staff activity.
In closing, I hope this helps. I know outages and service interruptions or performance issues or networking issues all suck, nobody wants them. They come with the territory and everyone knows it – so it’s not about technology malfunctions, it’s about your communication about the IT work that is done to make it as flawless as possible. We thank you for your business and for your continued support of ExchangeDefender that makes stuff like this possible.